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Commerce Engineer EMEA-APAC

Hybrid in Barcelona·Added 3 months ago

This job was published 3 months ago

Españolapricot.es
VTEX

1 open role

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Overview

Job details

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    VTEX doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Have 3+ years of experience

    Mid-level role.

  • University degree

    “Bachelor's degree completed, preferably in Business Administration, Marketing, Engineering, Communication, or related fields.” — per the ad.

Benefits

  • Meal vouchers

    A restaurant card or tickets, per the ad.

Skills

Requirements

What we're looking for

  • Solid experience in Customer Success, Account Management, or related areas, especially working with Enterprise (Tier 1) clients.
  • Proven track record in consultative account management, with a focus on customer retention, revenue expansion (upsell/cross-sell), and long-term success.
  • Knowledge of churn reduction strategies and customer engagement tactics throughout the client lifecycle.
  • Excellent verbal and written communication skills, with the ability to engage with stakeholders at all levels, including C-level executives.
  • Strong analytical skills, with the ability to interpret key performance metrics (e.g., NPS, churn rate, GMV, ACV) and make data-driven decisions.
  • Experience using CRM and Customer Success platforms, such as Salesforce, HubSpot, Gainsight, or similar tools.
  • Proactive mindset with a strong sense of ownership and urgency, focused on problem-solving and value creation.
  • Bachelor's degree completed, preferably in Business Administration, Marketing, Engineering, Communication, or related fields.
  • Availability for in-person client meetings, when necessary.
  • Fluent English proficiency:, Working with global clients or VTEX-related materials in English.
  • Preferred languages: Spanish, Italian, French & German are a not mandatory but desired

Pay & benefits

What you'll get

  • Competitive Salary
  • Flexible work schedule
  • Meal Allowance
  • Transportation assistance
  • Extended parental leaves
  • Language scholarship: 80% subsidies in English and Spanish courses
  • Free shipping on 1000+ VTEX stores

The role

What you'll do

  • Deeply understand client needs, proposing tailored projects and solutions that drive their business outcomes.
  • Proactively monitor the use of our products and services, identifying areas for improvement and value creation.
  • Act as a trusted advisor, guiding clients in adopting best practices to maximize the return on VTEX solutions.
  • Identify upsell opportunities and new projects, directly contributing to revenue growth and increased GMV within the portfolio.
  • Develop performance-driven strategies to help clients sell more and sell better.
  • Anticipate churn risks, acting swiftly and empathetically to reverse critical situations with personalized action plans.
  • Drive the expansion of Annual Contract Value (ACV), from qualifying leads to closing long-term agreements.
  • Stay up to date on our product roadmap and complete relevant certifications to support your growth within VTEX.

How you'll work

*This role requires you to be based in Barcelona, and to attend the office 4 days a week (Monday-Thursday), with remote work on Fridays.

About VTEX

VTEX is a global enterprise digital commerce platform that helps brands and retailers build, manage, and scale their online stores. The company provides a composable, headless commerce solution with a strong focus on the Latin American market, serving over 2,500 customers across 38 countries. With its headquarters in São Paulo, Brazil, VTEX has grown into a publicly traded company (NYSE: VTEX) and is recognized as a leader in the Gartner Magic Quadrant for Digital Commerce.

In Spain, VTEX has a growing presence, with offices in Madrid and Barcelona, serving as a hub for its EMEA and APAC operations. The company is actively hiring international talent for roles such as Senior Solution Architect and Commerce Engineer, offering opportunities to work with a diverse, global team. VTEX is known for its innovative, cloud-native technology and a culture that values agility, collaboration, and continuous learning, making it an attractive option for professionals looking to relocate to Spain.

Founded
1999
Employees
1,000–5,000
Headquarters
São Paulo, Brazil
In Spain
Madrid, Barcelona
Website
vtex.com

Good to know if you are moving

  • VTEX is a publicly traded company on the NYSE (ticker: VTEX), providing financial stability and global visibility.
  • The company has a strong focus on Latin America but is expanding its EMEA and APAC operations, with Spain as a key hub.
  • VTEX offers a flexible, remote-friendly work culture, which can be appealing for international hires.
  • The company's platform is built on a modern, cloud-native architecture, offering opportunities to work with cutting-edge technology.
  • VTEX has been recognized as a Leader in the Gartner Magic Quadrant for Digital Commerce, indicating industry credibility.

In their own words

About the company & team

The Commerce Engineer team is the support and engine of the VTEX Sales Team. The team seeks to guide and find scalable solutions for our potential customers. The team is trained and prepared to define the project scope, technical proposal, and pricing to reinforce the Sales team approach.Your main responsibilities will include:
Build and maintain strong, strategic relationships with large enterprise clients, ensuring consistent and high-level communication.

Additional information

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,700 employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

All open roles at VTEX

Location

VTEX · Barcelona

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