E-Commerce Operations & Growth

We are looking for a profile with a comprehensive vision of e-commerce, capable of combining the operational and technological management of the platform with a clear orientation toward business, analytics, and growth.

Mission:

Drive the growth of the e-commerce channel, maximizing its impact on business and profitability, while simultaneously guaranteeing efficient operations and an excellent customer experience.

Main responsibilities:

- Manage the daily operations of the e-commerce channel, ensuring the correct functioning of platforms, modules, applications, and integrations.
- Coordinate technological providers and external developments, monitoring evolutions and incidents.
- Detect, prioritize, and resolve technical and functional incidents that may affect operations or the customer experience.
- Analyze user behavior and monitor the channel's main KPIs: conversion, billing, average ticket, margin, and ROAS.
- Identify and implement improvement opportunities in CRO, UX, and customer journey.
- Design and execute actions oriented toward increasing sales, profitability, recurrence, and loyalty.
- Detect growth opportunities by categories, products, and customer segments.
- Optimize and automate processes to increase the operational efficiency of the online channel.
- Prepare analyses, reports, and data-driven recommendations to support decision-making.
- Manage and optimize the company's presence in marketplaces, coordinating catalog, pricing, promotions, and operations.
- Actively participate in the company's commercial and digital strategy, providing a vision clearly oriented toward results.

- At least 4 years of experience in e-commerce management, ideally in retail, distribution, or direct-to-consumer business models.
- Demonstrable experience working with Shopify; Prestashop is considered a plus.
- Proficiency in Google Analytics 4 and knowledge of Google Tag Manager.
- Knowledge of technical SEO and SEM applied to e-commerce.
- Experience analyzing business KPIs and making decisions oriented toward improving conversion, sales, and profitability.
- Experience in marketplace management and coordination with technology providers will be especially valued.
- Commercial vision and the ability to connect digital decisions with their impact on the business.

We are looking for an autonomous, analytical, and proactive person, with a commercial mindset, prioritization skills, and a high level of ownership. Someone accustomed to taking responsibility for results and capable of combining strategic vision with execution.

An excellent opportunity to join an established project, take on a relevant role in the evolution of the digital business, and have a direct impact on the growth of the e-commerce channel.