Voice Automation Analyst/Developer

Accenture Song is the Accenture unit that combines creativity, data, technology, and design to create relevant and scalable client experiences.

We are looking for a Voice Automation Solutions Functional Analyst with experience in conversational automation and development in Python. You will play a key role in defining, designing, and evolving voice assistants and IVRs, turning business needs into effective, high-quality conversational experiences. You will work alongside architecture teams, clients, and stakeholders in an agile and innovative environment.

• Analyze and define functional requirements for voice automation solutions, including voicebots, conversational IVRs, and phone assistants.
• Design conversational experiences by applying voice UX (VUI Design) best practices.
• Prepare functional documentation, conversation flows, and integration specifications.
• Develop and maintain components in Python, integrating voice services, APIs, and corporate systems.
• Configure and integrate Speech-to-Text (STT) and Text-to-Speech (TTS) services from cloud providers.
• Execute functional and integration testing, identifying improvement opportunities and ensuring solution quality.
• Collaborate on the ongoing monitoring and optimization of the conversational experience.
• Participate in agile ceremonies and track initiatives with clients.

• Minimum 2 years of experience in voice automation projects, IVR, voicebots, or conversational phone assistants.
• Experience with at least two conversational automation platforms, such as Google CCAI/Dialogflow CX, Amazon Lex/Connect, or similar.
• Experience in functional conversation design: flows, intents, entities, and requirements documentation.
• Knowledge of voice UX (VUI Design) and conversational experience design.
• Development in Python, integration via REST APIs, and handling formats such as JSON.
• Knowledge of STT/TTS services in cloud environments (Google, AWS, Azure, or equivalent).
• B2 level of English or higher.

• Knowledge of telephony and Contact Center platforms such as Genesys or Avaya.
• Experience with LLMs, prompting, and RAG architectures applied to voice solutions.
• Experience with complementary digital channels such as WhatsApp.
• Knowledge of agile methodologies (Scrum/Kanban) and tools such as Jira and Confluence.
• Experience in the insurance, banking, or financial sectors.

At Accenture, a company recognized as a Great Place To Work®, we advocate for a hybrid work model that, thanks to technology and our facilities, allows us to maintain the human connection essential for working with our teams and clients. A connection that enables us to sustain our culture of inclusion and diversity and be, according to Refinitiv, the world's most diverse company.

Additionally, we offer you other BENEFITS such as:

• Medical, life, and accident insurance
• Medical service and wellness programs
• Flexible compensation program and stock purchase
• Flexibility programs (working hours, days off, vacation...)
• Individualized training plan
• Sustainability programs and the Accenture Foundation
• Employee network for diversity
• Other benefits: Bankinter office with special conditions and profit sharing

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture Song es la unidad de Accenture que combina creatividad, datos, tecnología y diseño para crear experiencias de cliente relevantes y escalables.

Buscamos un/a Analista Funcional de Soluciones de Voz con experiencia en automatización conversacional y desarrollo en Python. Tendrás un papel clave en la definición, diseño y evolución de asistentes de voz e IVRs, transformando necesidades de negocio en experiencias conversacionales eficaces y de alta calidad. Trabajarás junto a equipos de arquitectura, clientes y stakeholders en un entorno ágil e innovador.

• Analizar y definir requisitos funcionales para soluciones de automatización de voz, incluyendo voicebots, IVRs conversacionales y asistentes telefónicos.
• Diseñar experiencias conversacionales aplicando buenas prácticas de UX vocal (VUI Design).
• Elaborar documentación funcional, flujos de conversación y especificaciones de integración.
• Desarrollar y mantener componentes en Python, integrando servicios de voz, APIs y sistemas corporativos.
• Configurar e integrar servicios de Speech-to-Text (STT) y Text-to-Speech (TTS) de proveedores cloud.
• Ejecutar pruebas funcionales e integrales, identificando oportunidades de mejora y asegurando la calidad de las soluciones.
• Colaborar en la monitorización y optimización continua de la experiencia conversacional.
• Participar en ceremonias ágiles y en el seguimiento de iniciativas con el cliente.

• Mínimo 2 años de experiencia en proyectos de automatización de voz, IVR, voicebots o asistentes conversacionales telefónicos.
• Experiencia con al menos dos plataformas de automatización conversacional, como Google CCAI/Dialogflow CX, Amazon Lex/Connect o similares.
• Experiencia en diseño funcional de conversaciones: flujos, intents, entidades y documentación de requisitos.
• Conocimientos de UX vocal (VUI Design) y diseño de experiencias conversacionales.
• Desarrollo en Python, integración mediante APIs REST y manejo de formatos como JSON.
• Conocimiento de servicios STT/TTS en entornos cloud (Google, AWS, Azure o equivalentes).
• Nivel de inglés B2 o superior.

• Conocimientos de telefonía y plataformas de Contact Center como Genesys o Avaya.
• Experiencia con LLMs, prompting y arquitecturas RAG aplicadas a soluciones de voz.
• Experiencia en canales digitales complementarios como WhatsApp.
• Conocimiento de metodologías ágiles (Scrum/Kanban) y herramientas como Jira y Confluence.
• Experiencia en sectores asegurador, bancario o financiero.

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo de híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.

Además, te ofrecemos otros BENEFICIOS como:

• Seguro médico, de Vida y accidentes
• Servicio médico y programas de bienestar
• Programa de retribución flexible y compra de acciones
• Programas de flexibilidad (horaria, de días libres, vacaciones...)
• Itinerario formativo individualizado
• Programas de sostenibilidad y Fundación Accenture
• Red de empleados por la diversidad
• Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.