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Voice Automation Analyst/Developer

Hybrid in Madrid·Full-time·Added 2 months ago

Accenture

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
English: Required
Experience: 2+ years
Benefits: Private health insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum 2 years of experience in voice automation projects, IVR, voicebots, or conversational phone assistants.
Experience with at least two conversational automation platforms, such as Google CCAI/Dialogflow CX, Amazon Lex/Connect, or similar.
Experience in functional conversation design: flows, intents, entities, and requirements documentation.
Knowledge of voice UX (VUI Design) and conversational experience design.
Development in Python, integration via REST APIs, and handling formats such as JSON.
Knowledge of STT/TTS services in cloud environments (Google, AWS, Azure, or equivalent).
B2 level of English or higher.

Nice to have

Knowledge of telephony and Contact Center platforms such as Genesys or Avaya.
Experience with LLMs, prompting, and RAG architectures applied to voice solutions.
Experience with complementary digital channels such as WhatsApp.
Knowledge of agile methodologies (Scrum/Kanban) and tools such as Jira and Confluence.
Experience in the insurance, banking, or financial sectors.

Pay & benefits

What you'll get

At Accenture, a company recognized as a Great Place To Work®, we advocate for a hybrid work model that, thanks to technology and our facilities, allows us to maintain the human connection essential for working with our teams and clients. A connection that enables us to sustain our culture of inclusion and diversity and be, according to Refinitiv, the world's most diverse company.

Additionally, we offer you other BENEFITS such as:

Medical, life, and accident insurance
Medical service and wellness programs
Flexible compensation program and stock purchase
Flexibility programs (working hours, days off, vacation...)
Individualized training plan
Sustainability programs and the Accenture Foundation
Employee network for diversity
Other benefits: Bankinter office with special conditions and profit sharing

The role

Accenture Song is the Accenture unit that combines creativity, data, technology, and design to create relevant and scalable client experiences.

We are looking for a Voice Automation Solutions Functional Analyst with experience in conversational automation and development in Python. You will play a key role in defining, designing, and evolving voice assistants and IVRs, turning business needs into effective, high-quality conversational experiences. You will work alongside architecture teams, clients, and stakeholders in an agile and innovative environment.

What you'll do

Analyze and define functional requirements for voice automation solutions, including voicebots, conversational IVRs, and phone assistants.
Design conversational experiences by applying voice UX (VUI Design) best practices.
Prepare functional documentation, conversation flows, and integration specifications.
Develop and maintain components in Python, integrating voice services, APIs, and corporate systems.
Configure and integrate Speech-to-Text (STT) and Text-to-Speech (TTS) services from cloud providers.
Execute functional and integration testing, identifying improvement opportunities and ensuring solution quality.
Collaborate on the ongoing monitoring and optimization of the conversational experience.
Participate in agile ceremonies and track initiatives with clients.

Hiring process

2 steps1 interviewa task to do

Application · 15 min
Application review · With recruiters
Interviews
They contact you by phone or email (Workday) to schedule interviews by phone, video call or in person.
Online activity
Online test · Not every role
For some roles you are asked to complete an online activity on technical skills, strengths or decision-making.
Offer

Response time depends on the role and area; your recruiter can give you guidance.
If you are not selected, they keep your information for future opportunities.

About Accenture

Accenture is a global professional services company specializing in information technology services and consulting, with a workforce of over 700,000 people serving clients in more than 120 countries. The company operates across five business areas: Strategy and Consulting, Technology, Operations, Industry X, and Song, offering services that range from digital transformation and AI implementation to SAP integration and cybersecurity. Accenture is recognized as a global leader in consulting and technology services, consistently ranked among the world's largest and most influential firms in its sector.

In Spain, Accenture has a significant presence with offices in Madrid, Barcelona, and other major cities, employing thousands of professionals. The company is a major employer of international talent, offering roles in areas such as SAP consulting, AI engineering, cybersecurity, and digital design. Accenture's work culture emphasizes innovation, continuous learning, and diversity, making it an attractive destination for professionals seeking to advance their careers in a global environment. With a strong focus on emerging technologies like generative AI and agentic AI, Accenture Spain provides ample opportunities for international hires to work on cutting-edge projects.

Industry: Consulting
Founded: 1989
Employees: 500,000+
Headquarters: Dublin, Ireland
In Spain: Madrid, Barcelona, Bilbao and 4 more
Website: accenture.com

Good to know if you are moving

Accenture Spain has offices in Madrid, Barcelona, and other cities, with a large number of roles in technology and consulting.
The company offers a global career framework, making it easier for international hires to transfer between countries.
Accenture is known for its strong focus on learning and development, with extensive training programs and certifications.
Many roles in Spain are bilingual, requiring both Spanish and English, but some positions are open to English-only speakers.
Accenture provides visa sponsorship and relocation support for qualified international candidates.

In their own words

About the company & team

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Additional information

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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