IT Operations Engineer / Monitoring / NOC

Accenture, recognized as a Great Place To Work®, is a world-leading professional services company that helps major companies, public administrations, and other organizations worldwide develop their digital core, optimize their operations, accelerate revenue growth, and enhance services for citizens, delivering tangible value at speed and scale. We are looking for a technical profile focused on IT/NOC operations in critical environments, with experience in monitoring, incident management, and operation of Linux, Windows, and VMware infrastructures. The position is based in Seville under a hybrid work model, with some days worked from home and others at the office, where you can build valuable synergies with the rest of your team.

• Monitor IT platforms using tools such as Zabbix, Nagios, Prometheus, and Grafana, ensuring early detection of incidents
• Manage logs with the ELK Stack (Elasticsearch, Logstash, Kibana) for event analysis and troubleshooting
• Operate production environments on RHEL 7/8/9, Windows Server, and VMware ESXi (clusters and VMs)
• Automate alerts and operational tasks through scripting in Python and Bash

Responsibilities:

• Manage incidents under ITIL frameworks in 24×7 services using ITSM tools such as ServiceNow, Remedy, or GLPI
• Analyze and resolve incidents in virtualized VMware infrastructures, identifying root causes and applying corrective actions
• Perform operations on Oracle 19c, MySQL, and MariaDB databases focused on diagnosis and support
• Maintain and improve operational procedures, runbooks, and technical documentation to standardize operations
• Collaborate in the operation of high-criticality environments, ensuring availability and SLA compliance

It is essential to reside in Spain and have a work permit. Functions:

Essential requirements:

• Minimum 2 years of experience in IT operations, NOC, or production support environments
• Minimum 2 years of experience in incident management under ITIL methodology in 24×7 services
• Minimum 2 years of experience with monitoring tools such as Zabbix, Nagios, Prometheus, or Grafana
• Minimum 2 years of experience in operating Linux systems (RHEL 7/8/9) or Windows Server
• Minimum 1 year of experience working with VMware ESXi environments in operations
• Minimum 1 year of experience in log management with the ELK Stack (Elasticsearch, Logstash, Kibana)
• Minimum 1 year of experience in scripting with Python or Bash
• Experience in writing operational procedures and technical runbooks
• RHCSA certification - Red Hat Certified System Administrator.
• VMware VCP-DCV - Certified Professional certification
• Microsoft Azure Fundamentals AZ-900 certification
• ITIL Foundation v4 certification.

Knowledge and experience in the use of generative artificial intelligence and AI tools applied to the job are required, in line with Accenture's commitment to the responsible and effective use of AI. At Accenture, recognized as a Great Place To Work®, we advocate for a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that enables us to sustain our culture of inclusion and diversity and to be, according to Refinitiv, the world's most diverse company.

Valuable requirements:

• Zabbix Certified Specialist certification
• Elastic Certified Analyst certification
• MCTS Windows Server certification
• Minimum 1 year of experience in Public Administration environments
• Minimum 1 year of experience in operating Oracle, MySQL, or MariaDB databases

Additionally, we offer other benefits such as:

• Medical, life, and accident insurance
• Medical service and wellness programs
• Flexible compensation program and stock purchase
• Flexibility programs (working hours, days off, vacation...)
• Individualized training plan
• Sustainability programs and the Accenture Foundation
• Employee network for diversity
• Other benefits: Bankinter office with special conditions and profit sharing

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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture, reconocida como Great Place To Work®, una compañía líder mundial en servicios profesionales que ayuda a las principales empresas, administraciones públicas y otras organizaciones del mundo a desarrollar su core digital, optimizar sus operaciones, acelerar el crecimiento de sus ingresos y mejorar los servicios para los ciudadanos, creando valor tangible a velocidad y escala.Buscamos un perfil técnico orientado a operaciones IT/NOC en entornos críticos, con experiencia en monitorización, gestión de incidencias y operación de infraestructuras Linux, Windows y VMware.El puesto se desempeña en Sevilla en un modelo de trabajo híbrido realizando algunos días desde tu casa y otros en la oficina donde podrás crear interesantes sinergias con el resto de tu equipo.

• Monitorizar plataformas IT mediante herramientas como Zabbix, Nagios, Prometheus y Grafana, asegurando la detección temprana de incidencias
• Gestionar logs con ELK Stack (Elasticsearch, Logstash, Kibana) para análisis de eventos y troubleshooting
• Operar entornos productivos sobre RHEL 7/8/9, Windows Server y VMware ESXi (clústeres y VMs)
• Automatizar alertas y tareas operativas mediante scripting en Python y Bash

Responsabilidades:

• Gestionar incidencias bajo marcos ITIL en servicios 24×7 utilizando herramientas ITSM como ServiceNow, Remedy o GLPI
• Analizar y resolver incidencias en infraestructuras virtualizadas VMware, identificando causas raíz y aplicando acciones correctivas
• Ejecutar operaciones sobre bases de datos Oracle 19c, MySQL y MariaDB orientadas a diagnóstico y soporte
• Mantener y mejorar procedimientos operativos, runbooks y documentación técnica para estandarizar la operación
• Colaborar en la operación de entornos de alta criticidad, asegurando disponibilidad y cumplimiento de SLA

Es imprescindible residir en España y tener permiso laboral en España.Funciones:

Requisitos imprescindibles:

• Mínimo 2 años de experiencia en operaciones IT, NOC o entornos de soporte en producción
• Mínimo 2 años de experiencia en gestión de incidencias bajo metodología ITIL en servicios 24×7
• Mínimo 2 años de experiencia con herramientas de monitorización como Zabbix, Nagios, Prometheus o Grafana
• Mínimo 2 años de experiencia en operación de sistemas Linux (RHEL 7/8/9) o Windows Server
• Mínimo 1 año de experiencia trabajando con entornos VMware ESXi en operaciones
• Mínimo 1 año de experiencia en gestión de logs con ELK Stack (Elasticsearch, Logstash, Kibana)
• Mínimo 1 año de experiencia en scripting con Python o Bash
• Experiencia en redacción de procedimientos operativos y runbooks técnicos
• Certificación RHCSA - Red Hat Certified System Administrator
• Certificación VMware VCP-DCV - Certified Professional
• Certificación Microsoft Azure Fundamentals AZ-900
• Certificación ITIL Foundation v4

Se requiere conocimientos y experiencia en el uso de inteligencia artificial generativa y herramientas de IA aplicadas al puesto de trabajo, en línea con la apuesta de Accenture por un uso responsable y efectivo de la IA.En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.

Requisitos valorables:

• Certificación Zabbix Certified Specialist
• Certificación Elastic Certified Analyst
• Certificación MCTS Windows Server
• Mínimo 1 año de experiencia en entornos de Administración Pública
• Mínimo 1 año de experiencia en operación de bases de datos Oracle, MySQL o MariaDB

Además, te ofrecemos otros beneficios como:

• Seguro médico, de Vida y accidentes
• Servicio médico y programas de bienestar
• Programa de retribución flexible y compra de acciones
• Programas de flexibilidad (horaria, de días libres, vacaciones...)
• Itinerario formativo individualizado
• Programas de sostenibilidad y Fundación Accenture
• Red de empleados por la diversidad
• Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.