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Customer Service Agent

On-site in Palma·Full-time·Added 3 days ago

Adecco España

5842 open roles

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Overview

Job details

€9 - €10 an hour
Gross, as stated in the ad.
Fixed-term contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Palma
No relocation package mentioned.
Upper secondary (Bachillerato)
“Estudios mínimos de bachillerato o equivalente, siendo valorable la certificación correspondiente.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Joining this company means enjoying multiple benefits, including,

- Being part of an inclusive and dynamic team that values talent and diversity.

- Opportunity to work in a renowned company in the telecommunications sector, with a professional and stimulating environment.

- Enriching experience that will allow you to develop key skills in customer service and service management.

- Possibility of professional growth in an environment that encourages continuous learning.

- Full-time employment with a split shift, ideal for those seeking a balance between work and personal life.

- Access to tools and training to perform your functions with excellence.

- A unique opportunity to contribute to customer satisfaction, being the direct representative of the brand.

Requirements

What we're looking for

For this position, we are looking for people who meet the following requirements:

- Excellent customer orientation and communication skills.

- Ability to resolve problems efficiently and maintain calm in challenging situations.

- High tolerance for frustration and resilience to face the demands of the position.

- Medium-advanced level of IT, with ease in handling digital systems and tools.

- Real motivation and genuine interest in the position and the described functions.

- Minimum studies of high school diploma or equivalent, with the corresponding certification being valued.

- Proactive attitude, empathy, and willingness to work in a team.

- Availability to work in person in Palma, with full-time employment and a split shift.

The role

Are you passionate about connecting with people and providing solutions that truly make a difference? This is your opportunity to join the team of a renowned telecommunications company in Palma! At Adecco, we are looking for talent that wants to be part of a dynamic team committed to offering an exceptional experience to its customers.

As a customer service agent, you will be responsible for being the friendly and professional face of a well-known telecommunications store, attending to residential and business customers in person. Your mission will be to accompany them in resolving doubts and managing incidents.

If you enjoy working in a dynamic environment, where every day is an opportunity to learn and grow, and you are motivated to be part of a team that values empathy, communication, and resilience, this position is for you.

What you'll do

Functions:

Responsibilities include:

- In-person customer service, whether for residential or business clients, for both mobile and landline, to resolve doubts, incidents, claims, any line modifications, perform commercial actions, etc.

- Management of requests regarding service or customer data, modification of prepaid and postpaid services such as tariffs, service activation, migrations, top-ups, temporary suspensions, management of terminal after-sales service, etc...

- Incident and complaint management.

- End-to-end management of the customer journey.

Hiring process

1 interview

Adecco NO cobra ni abona ningún tipo de tasa por la inscripción o participación en sus procesos selectivos.
Las fases publicadas llegan solo hasta la preselección; Adecco no detalla las entrevistas ni los plazos posteriores, que dependen de la empresa usuaria.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com