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Customer Service and Backoffice Agent

Hybrid in Alicante·Part-time·Added 1 month ago

Agency

Adecco España

5489 open roles

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Overview

Salary: €17,094 a year
About €1,310 a month after tax.
Work mode: Hybrid, Alicante
Contract: Fixed-term contract, part-time hours
Education: Compulsory secondary education (ESO)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 1 year of experience in customer service, contact center, or administrative roles.

Completed compulsory secondary education.

Proficiency with computer tools, CRM, and the Microsoft Office suite.

Good oral and written communication skills.

Ability to work as part of a team and a customer-oriented approach.

Organized, resourceful person with attention to detail.

Pay & benefits

What you'll get

Full-time position, 40 hours per week.

Schedule from Monday to Friday on shifts between 08:00 and 18:30.

Hybrid model, with 2-3 on-site days per week.

Joining a stable project within a leading company in its sector.

Location: Playa de Alicante.

Salary: 17,094

Contract: Temporary, more than 6 months

The role

Are you passionate about customer service and looking for a stable opportunity in a dynamic environment? We are looking for professionals with communication skills, a customer-focused approach, and the ability to manage incidents and administrative tasks in a telephone and backoffice service.

What you'll do

Functions - Inbound telephone support for customer inquiries, information, and support.

- Management of incidents related to after-sales service, provisioning, and Kit Digital.

- Registration, monitoring, and updating of information in CRM and databases.

- Validation and documentary management of cases.

- Administrative and back-office tasks associated with the service.

- Escalation and monitoring of complex incidents according to established procedures.

- Reporting and classification of actions performed. At Adecco, we believe in equal opportunities and are committed to Talent Without Labels

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com

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