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Banking Sector Telephone Agent

Hybrid in València·Full-time·Added 7 days ago (last checked 22 Oct)

Agency
Adecco España

5038 open roles

Our summary

Salary
€10 an hour
Work mode
Hybrid, València
Contract
Fixed-term contract, full-time hours
Education
Compulsory secondary education (ESO)

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience in customer service and/or commercial functions.

Profile clearly oriented towards sales and with persuasion skills.

Ability to generate trust and detect commercial opportunities during the call.

Minimum studies of ESO or equivalent.

Good computer skills and agility with digital applications.

Availability to work different shifts.

Excellent communication skills and a customer service orientation.

Ability to work towards objectives and resolve incidents.

Nice to have

We value experience in banking, financial services, or degrees related to finance and business.

Pay & benefits

What you'll get

Paid training from 16/11 to 11/12

(no training on December 07 and 08 due to public holidays)

Start date 14/12

Paid training with €306.60 upon passing the probationary period.

Training schedule: from 09:00 to 15:00 hours

Fixed salary according to the Contact Center Agreement, Specialist Teleoperator category.

Possibility to develop your career in a stable project with great recognition in the financial sector.

The role

Join our Banking Customer Service team and develop your professional career! Are you passionate about customer service? Do you have commercial skills and are you motivated to help people while identifying sales opportunities? This is your opportunity to be part of an important project in the banking sector!

What you'll do

What will your functions be?- Handling calls from customers in the banking sector.

- Providing information about financial products and services.

- Resolving inquiries and incidents efficiently.

- Detecting sales opportunities and performing cross-selling actions.

- Registering and updating information in the system

How you'll work

Location- Valencia: Calle Músic Peydró.

- Barcelona: Av. Diagonal 67.

- Possibility of a hybrid model once the position is consolidated.

Initial 3-month contract

Hiring process

1 interview

  • Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
  • The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com

In their own words

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

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