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Telephone Agent (m/f/x) Banking Customer Service + Cross-selling

On-site in Barcelona·Full-time·Added 6 days ago (last checked 20 Oct)

Agency

Overview

Work mode
On-site, Barcelona
Contract
Full-time
Hours
Rotating shifts · Split day (jornada partida)
Spanish
Fluent
Other languages
Catalan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🔹 Previous experience as a phone agent

🔹Previous experience in customer service and commercial services (preferably in the banking sector).

🔹 Bilingual Spanish/Catalan language skills

🔹 Willingness to learn and a positive attitude.

Nice to have

🔹C1 English is valued

Pay & benefits

What you'll get

🎯 Contract: temporary 3 months + extension

💰 Salary: according to collective agreement, Specialist teleoperator

📅 Schedule to choose from: (in all options, work is Monday to Friday with rotating weekends)

  • Schedule 35h/week between 3pm and 11pm (Spanish/Catalan)
  • Schedule 35h/week between 9am and 5pm (Spanish/Catalan and C1 English)
  • Schedule 39h/week split shift from 11am to 8pm (Spanish/Catalan and C1 English)

PAID PREVIOUS TRAINING: from 13/10 to 06/11 (there is no training on 02/11). from 9h to 15h

Start date 09/11

Paid Training with €350 if you pass the probationary period.

🚀 Opportunities for growth within the company

The role

📢 We Are Looking For You! We are looking for a BANKING TELEPHONE AGENT (M/F/X) in BARCELONA 📢

Do you have experience as a PHONE AGENT or would you like to make the leap into this sector? This could be your opportunity! We are looking for people who want to work in BARCELONA

What you'll do

✔️ Handle incoming calls from banking sector clients.

✔️Resolution of inquiries and management requests made by customers through telephone channel, email, chat, social networks, app. (card activation and blocking, change of personal data, card transaction inquiries, payment methods, amortizations, app access)

✔️Identify cross-selling opportunities (insurance associated with the credit card, cash advances, limit increases)

✔️Retention of financial products (insurance retention, card cancellation)

Hiring process

If you think this offer is for you, do not hesitate to sign up! Click on "Apply for this job" and send us your CV. 📩

We are waiting for you! 💼✨

About Triangle Solutions RRHH

Triangle Solutions RRHH is a Spanish staffing and recruitment agency based in Madrid, specializing in connecting businesses with qualified personnel across a wide range of sectors, including logistics, hospitality, healthcare, administration, and industrial operations. With a broad portfolio of open positions throughout Spain, the company serves as a key intermediary for both employers seeking temporary or permanent staff and job seekers looking for opportunities in various regions, from Tenerife to Barcelona.

Industry
Staffing

In their own words

About the company & team

At Triangle Solutions HR, we have spent more than 25 years helping people find employment and helping companies bring in the best talent. We work across different sectors and are passionate about connecting people with the opportunities that best suit their skills and aspirations.

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