Digital Customer Manager
Airbus Defence and Space seeks a Digital Customer Manager in Getafe (Madrid) to lead digital tools and processes for aeronautical fleet operations, focusing on A400M and MRTT programs.
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The job holder will join a team of A/C Performance Engineers for the mission of developing and maintaining the full set of A/C Performance tools (EFB, PEP, PAADMIN) as well as supporting the Customers and end-users (Pilots, A/C Performance Engineers, Mission Planners and Flight Test).
The activity will cover and may vary between four main programs: A400M, A330 MRTT and C295/CN235 platforms.
The job holder will have the following main accountabilities:
Manage the development of Aircraft Performance Tools for Military transport A/C, including Electronic Flight Bag (Flysmart, LTA+ and future SW), Performance Engineer Program (PEP) and Performance Administration Tool (PAADMIN) with the associated development team.
Support the development of Aircraft performance data on Flight Operations Manuals: Flight Crew Operating Manual (FCOM) and Aircraft Performance Data Manual (APD).
Customer support: response to customer queries related to A/C performance operational queries, Performance tools and Electronic Flight Bag.
Provide Aircraft Performance expertise for Training and Flight Operations organization (TAST) for all present and future programs.
Report to Flight Operations Aircraft Performance Responsible inside the organization on the activities, risks and issues for Flight Operations Aircraft Performance under his/her responsibilities.
Develop customer Services Performance Tools inside TASTO31 scope and with the associated stakeholders (Navblue, Airbus Customer Services Performance Department, Design Office Performance department, Software development organizations), including Software Requirements definition, Development follow-up, Testing and delivery to customers.
Management (development and inclusion) of the Aircraft performance data in Flight Operations Manuals (Aircraft Performance Data Manual (APD) and Flight Crew Operating Manual (FCOM) following the associated regulations and in liaison with related engineering departments
Answer to customer queries on Aircraft performance and on the use of the Performance tools.
Contribute to SW development transversal projects with the competences and know-how as required.
Support to other internal departments such as Design Office, Mission Planning and Flight test teams.
Support the development of Flight Operations Services, and deliver on-time/cost/quality the Flight Operations services contracted by the Customers in accordance with the requirements defined by the Programmes directives. Specifically support Flight Operations on-site teams service (training of new personnel and remote support when requested).
Work with Airbus Commercial France, particularly with Airbus Customer Services (STLG) and Design Offices, Software development contractor, Flight Test and others, for such activities.
Manage subcontracted work-packages allocated to the department for Flight Operations Aircraft Performance.
Manage the right balance between cost and quality for each product to ensure that the cost-targets are always met to the satisfaction of the Programmes requirements.
Manage the risks to the projects' successful outcome: Identify risks and define and implement mitigations plans.
Maintain customer relations and support training material and deliveries on Flight Operations Aircraft Performance.
Reports Flight Operations Aircraft Performance Responsible inside TASTO31 on defined activities performance.
Permanent
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At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Professional
Customer Flight/Mission & Ops Support
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Airbus is a global leader in aerospace, manufacturing commercial aircraft, helicopters, and defense and space systems. With its headquarters in Toulouse, France, Airbus operates across multiple countries and employs over 130,000 people worldwide. The company is known for its commercial aircraft families like the A320 and A350, as well as its military programs such as the Eurofighter and Eurodrone.
In Spain, Airbus has a significant presence with major sites in Getafe, Madrid, and other locations, focusing on defense, space, and aerostructures. The Spanish operations are integral to Airbus's military aircraft programs and engineering excellence. For international professionals, Airbus Spain offers opportunities in a multicultural environment, with roles in engineering, IT, and manufacturing. The company supports relocation and provides a dynamic work culture that values innovation and collaboration.
Airbus Defence and Space SAU
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
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