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Front Desk Manager

On-site in Barcelona·Full-time·Added 7 days ago (last checked 15 Oct)

AIRE Ancient Baths

19 open roles

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Overview

Work mode: On-site, Barcelona
Contract: Permanent contract, full-time hours
Hours: 40 hours a week
Spanish: Fluent
English: Required
Other languages: Catalan
Experience: 5+ years
Education: University degree
Benefits: Private health insurance

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

University degree or higher in Tourism, Hospitality, Business Administration, or related areas.
At least 5 years of experience in reception and 3 years managing teams.
Experience in hospitality, hotel industry, wellness, or similar sectors.
High level of Spanish and English. Catalan and other languages will be valued.
Leadership, organization, and incident resolution skills.
Customer orientation, communication skills, and a commercial focus.
Schedule flexibility and the ability to adapt to the operational needs of the center.

Pay & benefits

What you'll get

Permanent contract, 40 hours per week.
10% annual bonus.
Possibility of upselling in sales.
Private medical insurance: discount for employees.
Birthday gift: enjoy an AIRE experience on your birthday.
30% discount on all our AIRE experiences.
Professional development: growth opportunities within the company.
Inclusive environment: you will be part of a team that values collaboration, respect, and diversity.

The role

As Front Desk Manager, you will lead the reception team at AIRE Barcelona, guaranteeing excellent service and the smooth running of daily operations. You will be responsible for developing the team, ensuring compliance with AIRE standards, and fostering a culture of continuous improvement.

What you'll do

Customer experience: guarantee excellent welcomes (check-in) and departures (check-out), resolve incidents, and ensure compliance with service protocols.
Operational management: coordinate group and VIP client reservations, organize shifts, and ensure communication with the Contact Center and other departments.
Commercial management: supervise the sale of products and services, as well as stock and cash control.
Leadership and development: train, support, and provide feedback to the team, fostering collaboration and continuous improvement.
Organization and monitoring: plan schedules, supervise daily operations, and prepare incident reports and improvement proposals.

About AIRE Ancient Baths

AIRE Ancient Baths is a luxury spa and wellness company that operates a chain of ancient bath experiences in restored historical buildings across major cities. Founded in Spain, the company combines traditional bathing rituals with modern wellness services, offering thermal baths, massages, and spa treatments. With locations in cities like Barcelona, Madrid, Seville, and internationally in New York, Chicago, and London, AIRE has established itself as a recognized brand in the wellness and hospitality sector.

In Spain, AIRE Ancient Baths has a strong presence with multiple locations, and its Madrid office serves as a hub for corporate functions such as talent acquisition, purchasing, and B2B sales. The company's work culture emphasizes wellness, customer service, and a premium experience, making it an attractive employer for international professionals in the spa, hospitality, and wellness industries. Roles range from therapists and spa attendants to management and corporate positions, offering opportunities for both Spanish speakers and international talent.

Founded: 1998
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Barcelona, Madrid, Seville and 2 more
Website: beaire.com

Good to know if you are moving

AIRE Ancient Baths has locations in several Spanish cities, including Barcelona, Madrid, Seville, and Valencia, offering opportunities to work in different parts of Spain.
The company is part of the luxury wellness sector, which may require customer service skills and often values multilingual abilities, especially English and Spanish.
AIRE has international locations in the US and UK, which could provide opportunities for internal transfers or a global career path.
The company's headquarters is in Madrid, which is a major European hub with a high quality of life and a large international community.
AIRE offers roles in both spa operations (therapists, attendants) and corporate functions (sales, purchasing, talent), so there are diverse opportunities for different professional backgrounds.

In their own words

About the company & team

AIRE Ancient Baths are unique spaces dedicated to well-being and disconnection, inspired by the tradition of ancient Roman, Greek, and Ottoman baths. Our centers are located in restored historic buildings in different cities around the world, offering sensory experiences in an exclusive setting.

Located in an old 18th-century industrial building next to the Born Market, AIRE Barcelona is one of our most emblematic centers, where we take care of every detail to offer an exceptional experience to our clients.

All open roles at AIRE Ancient Baths