Assistant Front Office Manager

Can you imagine working in a hotel where Madrid's culture becomes a unique experience for guests?

We are looking for an Assistant Front Office Manager to join our team. Coolturize yourself with us, and participate in our unique Sarao, in the heart of Madrid. If you are passionate about offering unique experiences, this is the place for you.

What will you do in your day-to-day?

• Manage guest check-in and check-out, guaranteeing from their very first contact a sincere experience that conveys the brand spirit.
• Follow up on and resolve any issues that may have occurred during the guest's stay, ensuring 100% satisfaction before the moment of check-out.
• Establish monthly goals and provide daily follow-up on departmental KPIs, satisfaction surveys, or loyalty programs.
• Assign rooms respecting the requests and preferences of each reservation.
• Ensure transparent and correct cash management, in accordance with Hotel policies.
• Maintain fluid communication with the Housekeeping and Room service departments regarding assignment changes, room moves, new reservations, upselling, and guest requests, etc.
• Promote a business vision where hotel revenue is maximized.
• Administer resources efficiently and in accordance with the policies and procedures of the Hotel and the Department.
• Ensure that staff are correctly trained to fulfill their duties, interacting with the Training Department and training according to the philosophy and techniques established by the Company.
• Represent the Thompson brand in every interaction, creating emotional connections and being a constant driver of unique and unforgettable experiences, fostering guest loyalty to the brand in particular and Hyatt in general.

What would we like you to bring to us?

• Advanced English level (C1) with demonstrable international experience.
• Having managed teams previously. We are looking for someone with leadership who is accustomed to a dynamic pace of work.
• Being a detail-oriented and proactive person.
• Previous experience in luxury hospitality.

And us, what can we offer you?

We are proud to take care of our team; therefore, we offer benefits that make a difference.

• Your development is our priority, which is why we have continuous training programs and opportunities for internal, national, and international mobility.
• Enjoy free nights in our hotels around the world and live the Hyatt experience.
• Because inclusion and respect are part of our essence, we are proud to be a workplace where diversity is not only respected, but celebrated. We believe in equal opportunity and equity as fundamental pillars of our culture.
• Twice a year, we meet with our talent to celebrate that we have the best team.
• With our Hystar program, every semester the team votes for the star talent who inspires the rest of their colleagues.
• Because well-being is one of our values, we take care of you with Wellhub, physiotherapy, psychological support, and much more.
• You will enjoy a competitive benefits package designed to care for you and recognize everything you bring to us, which also includes exclusive discounts in our outlets and at some nearby businesses.
• We work to facilitate the work-life balance of our employees, which is why we promote initiatives that make a real balance between work and well-being possible.

We welcome you:

We know that many people only feel encouraged to apply when they meet all the requirements of the offer. If you feel inspired to boost your career, go for it! We would love to consider your experience and discover how you could help us make Hyatt even better!

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