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IT Operations Specialist

Remote, EMEA·Added 4 days ago

Alpaca

32 open roles

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Overview

Job details

Fully remote
Only from certain places, per the ad: “Ability to cover standard EU hours”

Requirements

Have the right to work in Spain
Alpaca doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Have 3+ years of experience
Mid-level role.
University degree
“Bachelor's degree in Information Technology or a related field” — per the ad.

Pay & benefits

What you'll get

Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card

Requirements

What we're looking for

Excited about Alpaca's mission and what we're building
3+ years of experience in an IT support or helpdesk role
Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
Experience with automation workflows, SSO configurations, and scalable onboarding processes
Good scripting skills with a drive for automation.
Proven experience managing enterprise SaaS platforms.
Experience with cloud-centric environments and cybersecurity capabilities
Experience with traditional on-prem LAN/WAN environments
Strong analytical and problem-solving skills
Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
Ability to cover standard EU hours
Available for on-call rotations and after-hour responses as needed
Proactive self-starter and self-motivator with a focus on continuous improvement

Nice to have

Who You Might Be (Nice-to-Haves):

Bachelor's degree in Information Technology or a related field
IT or Security-related certifications
Understanding of financial and privacy regulations
Experience in the financial services industry
Business acumen to be able to balance tradeoffs between stakeholders, technology feasibility, and budget constraints

The role

We are seeking an experienced IT Operations Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization.

The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.

What you'll do

Be the "Go-to-Person- for IT helpdesk requests
Diagnose and provide IT support for staff as required
Work with the HR and Security team to manage onboarding and offboarding activities
Set up and deploy laptops, devices, software, and other hardware
Assist with shipping and receiving of hardware assets
Manage MDM systems, including BYOD
Maintain the firm's inventory of all IT assets
Manage and secure endpoint devices at the direction of the Security Team
Provide training to staff on IT-related topics
Assist with change management and procurement activities
Other related duties as required

About Alpaca

Alpaca is a financial technology company that provides API-first brokerage infrastructure, enabling developers and businesses to build and operate trading applications. Founded in 2015, the company offers commission-free trading APIs, global market data, and a crypto trading platform, serving a wide range of clients from fintech startups to established financial institutions. Alpaca is headquartered in San Francisco, USA, and has expanded its operations globally, including a significant presence in Spain.

In Spain, Alpaca has established a technology and operations hub, with a growing team of engineers, analysts, and operations specialists. The company's culture emphasizes innovation, agility, and a global mindset, making it an attractive destination for international professionals. With roles spanning software engineering, market data, and trading operations, Alpaca offers opportunities for those interested in the intersection of finance and technology, and its Spanish office plays a key role in supporting its EMEA and APAC operations.

Founded: 2015
Employees: 100–500
Headquarters: San Francisco, USA
In Spain: Madrid
Website: alpaca.markets

Good to know if you are moving

Alpaca has a significant engineering and operations hub in Madrid, Spain, which is a key part of its global expansion.
The company offers a remote-friendly work culture, with many roles allowing flexibility, which can be beneficial for international hires.
Alpaca provides visa sponsorship for qualified international candidates, making it easier for professionals to relocate to Spain.
The company is at the forefront of fintech innovation, offering exposure to cutting-edge technologies in trading and blockchain.
Alpaca's diverse team includes employees from over 30 countries, fostering an inclusive and multicultural work environment.

In their own words

About the company & team

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values-Stay Curious, Have Empathy, and Be Accountable-and are ready to make a significant impact, we encourage you to apply.