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Technical Support Engineer II

Remote, EMEA - UK - Remote·Added 2 days ago

TraceLink

6 open roles

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Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
TraceLink doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Have 3+ years of experience
Mid-level role.
University degree
“BS in Computer Science or similar information technology degree.” — per the ad.

Requirements

Education & certifications

3-5 Years of experience in a technical support and troubleshooting role.
Customer-first communication and attitude.
Excellent English and Italian verbal and written communication skills.
Strong analytical skills and attention to detail.
BS in Computer Science or similar information technology degree.
Knowledge of UNIX, with a focus on scripting and parsing of data sets.
Experience in working with Java APIs.
Ability to read, parse and manipulate various technical formats including XML, EDI and CSV.
Working knowledge of B2B technologies including AS2, SFTP, and Web Services.
Experience with Supply chain software and knowledge of pharmaceutical industry preferred.

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.

The role

What you'll do

Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
Perform analysis and problem resolution activities.
Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.
Create and review Knowledge Articles for both internal and external (customer) use.
Participate in knowledge sharing and training as required.
Participate in on-call rotations to support off-hour customer issues as well as software deployment activities.

About TraceLink

TraceLink is a global leader in digital supply chain management, providing cloud-based solutions that connect pharmaceutical, medical device, and consumer goods companies with their trading partners. Founded in 2009, the company has grown to serve over 1,100 customers worldwide, with a platform that manages serialization, track-and-trace, and regulatory compliance for complex supply chains.

TraceLink has a significant presence in Spain, with offices in Barcelona and Madrid supporting its European operations. The company is known for a collaborative, innovation-driven culture and actively hires international talent, offering roles that leverage multilingual skills (e.g., German and French) for its European customer base, making it an attractive option for professionals looking to relocate to Spain.

Founded: 2009
Employees: 500–1,000
Headquarters: North Reading, USA
In Spain: Barcelona, Madrid
Website: tracelink.com

Good to know if you are moving

TraceLink offers visa sponsorship and relocation support for international hires, which is a key consideration for professionals moving to Spain.
The company's Spain offices are located in Barcelona, a major European tech hub, providing a vibrant lifestyle and a growing English-speaking tech community.
TraceLink's solutions are used by global pharmaceutical companies, so roles in Spain often involve working with international teams and customers, offering exposure to a global business environment.
The company has a strong focus on employee development and offers a clear career path for roles in consulting, support, and development.
TraceLink's Spanish offices are part of its EMEA operations, meaning that roles based in Spain often require multilingual skills (e.g., German, French), which can be a plus for international candidates.

In their own words

About the company & team

TraceLink is the world's largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

All open roles at TraceLink