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Customer Retention Call Centre Agent

Remote, Paterna·Full-time·Added 28 days ago

Still open when we checked on 1 Oct

Aquaservice

106 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Fully remote

    Only from certain places, per the ad: “Indispensable, residir en provincia de la vacante.”

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

  • Full-time.

  • Schedule: Monday and Wednesday from 9:00 to 18:00, Tuesday and Thursday from 9:00 to 17:00.

  • Annual salary range for 30h between €15,000 and €17,000.

  • 100% remote work format

  • Professional development within the company.

  • Aquaservice benefits: medical insurance discount, free online psychologist, etc.

  • Important social benefits: nursery vouchers, dining room, attractive employee discounts.

The role

Would you like to work as a teleoperator for a leading company in the home water delivery and coffee service sector?

At Aquaservice, we are selecting Managers for the customer loyalty/retention area for STABLE employment, in a remote work modality.

Your functions will include handling calls, managing customer complaints and inquiries, as well as managing customer cancellation requests and customer recovery.

We continue to grow in our Call Center area and we are looking for you!

What requirements must you meet?

  • Communication and negotiation skills.

  • Responsible, steady, and dynamic person.

  • Ability to work in a team and towards goals; the sky is the limit!

  • Availability to work a full-time schedule from Monday to Friday.

  • Must reside in the province of the vacancy.

About Aquaservice

Aquaservice is a Spanish company specializing in the distribution of bottled water and water coolers, operating a home and office delivery model across Spain. The company manages its own logistics network, including warehouses, delivery routes, and customer service operations, and also develops digital tools to support its services. With a strong presence throughout the country, Aquaservice is one of the leading companies in its sector in Spain.

Aquaservice has its headquarters in Valencia and operates across many Spanish cities, with a significant number of job openings in commercial, logistics, and technical roles. The company offers opportunities for international professionals, particularly in delivery and commercial positions, and also has roles in technology and digital development. Its work culture emphasizes customer service and operational efficiency, and it provides training and development for its employees.

Industry
Water Distribution
Founded
1987
Employees
1,000–5,000
Headquarters
Valencia, Spain
In Spain
Valencia, Barcelona, Madrid and 21 more

Good to know if you are moving

  • Aquaservice is a Spanish company, so international hires may need to adapt to Spanish work culture and language.
  • The company has a strong presence in Valencia, where its headquarters is located, and offers many jobs in delivery and commercial roles across Spain.
  • For technology roles, Aquaservice has a digital team working on mobile and web applications, including Salesforce and React Native development.
  • The company provides training and development opportunities, especially for delivery and commercial staff.
  • Working as a delivery driver may require a valid Spanish driving license (Carnet B or C+CAP) depending on the role.
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