Commercial Advisor

Identify the customer's needs and offer personalized advice on Lexus pre-owned vehicle products and services to achieve the established commercial target and ensure an excellent customer experience.

• Commercial Activity:
  
• Carry out active prospecting and manage appointments and sales.
• Attend to customers, identifying their needs and advising them on the brand's services/products: financing, insurance, warranties, etc.
• Carry out the complete commercial process established by the brand, including static and dynamic demonstrations. Prepare quotes according to their needs.
• Appraise used vehicles in coordination with the Pre-Owned Vehicle department.
• Place the order and include the financing of the transaction and insurance in coordination with the corresponding departments.
• Plan and carry out the delivery in accordance with exclusive Lexus standards.
• Follow up with customers, resolving their questions and assessing their satisfaction with the service received.
• Participate in marketing actions and dealership and/or brand events.
  
• Management Activities
  
• Use the recommended internal and external tools to enter and report sales activity.
• Manage the customer file documentation, coordinating the necessary actions to ensure an adequate customer experience.
• Follow up on the vehicle preparation and arrival process, in coordination with Logistics, to ensure controlled delivery.
• Collaborate in maintaining proper vehicle and showroom standards.
• Compliance with Environmental Best Practice Guidelines.

• Minimum: High school diploma or equivalent, preferably a vocational degree or bachelor's degree.
• Proficiency in office software and social media management.
• Languages: English, intermediate level.
• Minimum prior experience of 4 years in pre-owned vehicle sales.

Astara: Global Mobility for a World on the Move 🚀

At Astara, we've been redefining mobility for over 40 years, connecting people with cutting-edge technology and staying one step ahead. Today, with operations in 19 countries, annual revenues exceeding 5 billion euros, and a diverse team of 3,000+ people from 50 nationalities, we lead the way in automotive distribution and innovative mobility services. We are committed to sustainability, offering environmentally friendly solutions for a cleaner and more responsible future.

Our portfolio goes far beyond vehicles: we offer flexible mobility solutions including ownership, subscription, and B2B/B2C services, all powered by our own digital platform. With a culture that values diversity and talent, Astara offers a collaborative, inclusive environment where you can grow and make an impact.

Are you ready to join a company driving the future of mobility? At Astara, your ideas and talent move us forward!

Are you ready to embrace the challenge?

Detectar las necesidades del diente y ofrecerle asesoría personalizada de los productos y servicios de vehículos seminuevos Lexus para lograr la consecución del objetivo comercial establecido y garantizar una excelente experiencia cliente.

• Actividad Comercial:
  
• Realizar una labor activa de prospección y agenda de citas y ventas.
• Atender a los clientes, identificando sus necesidades y asesorándoles acerca de los servicios/productos de la marca: financiación, seguros, garantías, etc,
• Realizar el proceso comercia} completo establecido por la marca incluyendo demostración estática y dinámica. Elaborar presupuestos conforme a sus necesidades.
• Tasar los vehículos usados en coordinación con el dpto. de VN
• Realizar el pedido e incluir la financiación de la operación y seguro en coordinación con los departamentos correspondientes.
• Planificar y realizar la entrega acorde a los estándares exclusivos Lexus.
• Realizar el seguimiento de sus clientes resolviéndoles dudas y conociendo el grado de satisfacción del servicio recibido.
• Participar en acciones de marketing y eventos de concesionario y/o la marca.
  
• Actividades De Gestión
  
• Utilizar las herramientas internas y externas preconizadas para introducir y reportar la actividad de ventas.
• Gestionar la documentación del expediente del cliente coordinando las acciones necesarias para asegurar una adecuada experiencia cliente.
• Realizar un seguimiento del proceso de preparación y llegada del vehículo, de manera coordinada con Logística, para tener controlada su entrega.
• Colaborar en el correcto mantenimiento de los estándares de coches y de exposición.
• Cumplimiento de las Guías de Buenas Prácticas Ambientales.

• Mínimo: Bachillerato o similar, preferible grado medio o licenciatura.
• Dominio de ofimática y manejo en rr.ss.
• Idiomas: Inglés, nivel medio.
• Experiencia previa mínima en ventas de vehículo de ocasión de 4 años

Astara: Global Mobility for a World on the Move 🚀

At Astara, we've been redefining mobility for over 40 years, connecting people with cutting-edge technology and staying one step ahead. Today, with operations in 19 countries, annual revenues exceeding 5 billion euros, and a diverse team of 3,000+ people from 50 nationalities, we lead the way in automotive distribution and innovative mobility services. We are committed to sustainability, offering environmentally friendly solutions for a cleaner and more responsible future.

Our portfolio goes far beyond vehicles: we offer flexible mobility solutions including ownership, subscription, and B2B/B2C services, all powered by our own digital platform. With a culture that values diversity and talent, Astara offers a collaborative, inclusive environment where you can grow and make an impact.

Are you ready to join a company driving the future of mobility? At Astara, your ideas and talent move us forward!

Are you ready to embrace the challenge?