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Job Bank - Civic Agent - Full-time

On-site in Selecció·Full-time·Added 1 month ago (last checked 8 Oct)

Overview

Work mode
On-site, Selecció
Contract
Full-time
Education
Compulsory secondary education (ESO)

Visa options

  • The ad doesn’t mention sponsorship

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Skills

This job advert was originally written in Catalan.

Requirements

What we're looking for

  • Minimum education level of Compulsory Secondary Education, School Graduate (EGB), Intermediate Vocational Training, or equivalent.
  • Minimum 1 year of experience in information, guidance, and citizen assistance in public spaces. Experience in mediation, incident control, and the promotion of civic behavior.
  • Languages:
    • Catalan Level B1
    • Spanish Level C1
    • English level B1
  • Basic level of ACTIC / Completion of 50% of the digital skills course.

Nice to have

  • Excellence
  • Integrity
  • Commitment
  • Cooperation
  • Proactivity
  • Communication skills
  • Self-awareness and emotional management
  • Adaptability
  • Resilience

The role

We watch over coexistence

Civic Agents promote the responsible use of public space and watch over compliance with coexistence standards. They do this by informing and raising awareness among citizens, being by people's side where they are needed most. This role is key to making Barcelona a friendly, orderly, and respectful city.

The mission of this job is to promote civility in the city through the prevention of inappropriate behaviors and attitudes in public spaces and at events.

We are currently collecting applications to create a job bank for potential vacancies for the Civic Agent profile.

Please keep in mind that this registration does not correspond to an active vacancy, but rather forms part of a prior selection process to have profiles available in case future needs arise.

Therefore, we will only contact candidates at the moment a vacancy opens that matches the profile and necessary requirements.

What you'll do

  • Raise awareness among citizens, promoting civility and developing tasks to prevent inappropriate behaviors and attitudes in public spaces.
  • Watch over the awareness, attitudes, and civic behaviors of people to achieve proper coexistence in the city.
  • Exercise mediation in case of conflict on public roads.
  • Inform, request, and warn those who may be causing uncivil acts.
  • Inform the competent authority in case of the commission of uncivil acts.
  • Perform support tasks for OACs.
  • Watch over the proper functioning of all public services and concessions carried out on public roads.
  • Control and supervise the state of municipal public roads, urban furniture, green zones, municipal parks, etc.

How you'll work

Full-time schedule: 37.5h per week. Availability from 8h to 21h from Monday to Sunday. Service distribution in two shifts (morning and afternoon). Weekends are worked on a rotating basis (one in four).

Hiring process

Would you like to be part of our team and continue making Barcelona a better city?

Send us your application!

About Barcelona de Serveis Municipals (BSM)

Barcelona de Serveis Municipals (B:SM) is a public company owned by the Barcelona City Council, established in 2002 to consolidate municipal services. It operates a wide range of urban services and attractions, including the Zoo, Park Güell, the Olympic Ring, the Tibidabo amusement park, and mobility services like parking, bike-sharing (Bicing), and electric vehicle charging. With a strong focus on public service, B:SM manages these facilities to enhance the city's cultural, leisure, and mobility offerings.

Industry
Urban Services & Attractions
Founded
2002
Headquarters
Barcelona, Spain
In Spain
Barcelona
Website
bsmsa.cat

Good to know if you are moving

  • B:SM is a municipal company of Barcelona City Council, offering stable public-sector employment.
  • Job openings are often in Catalan, so knowledge of Catalan is beneficial for many roles.
  • The company manages iconic Barcelona landmarks like Park Güell and the Tibidabo amusement park, providing unique work environments.
  • Roles range from operational positions (e.g., zookeepers, drivers) to administrative and technical roles.
  • As a public entity, salaries and benefits are typically governed by collective agreements.

In their own words

About the company & team

BSM is a company of the Barcelona City Council whose purpose is to improve people's quality of life, generating positive experiences to build a healthy and leading Barcelona. BSM is composed of a large and varied set of business units in fields related to leisure, culture, and the care of public space, and offers urban and sustainable mobility solutions to respond to the needs of citizens and new ways of moving.

Everything we do is framed within the BSM culture, which defines us and is present in everything we do. This culture is based on the following values: Excellence, Commitment, Proactivity, Integrity, and Cooperation.

Additional information

At BSM we ensure equal opportunities at all times, without taking into account reasons of gender, age, ethnicity or religion, sexual orientation or any other physical, personal or social condition. In this way, when we incorporate talent into the organization, we only value the merits and professional capacity of each of the candidates.

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