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Customer Service Operations Leader Iberia

On-site in San Agustin del Guadalix·Full-time·Added 2 days ago (last checked 28 Oct)

BD

14 open roles

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Our summary

Salary
€80,900 - €129,425 a year

About €4,450 - €6,680 a month after tax, or €4,810 - €7,880 under the Beckham regime.

Work mode
On-site, San Agustin del Guadalix
Contract
Full-time
Spanish
Fluent
English
Required
Other languages
Portuguese
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

  • Pay clears the EU Blue Card threshold

    The advertised pay is over the €41,356 bar, so the route exists if BD uses it.

More jobs over the Blue Card threshold

Skills

Nice to have

Requirements

What we're looking for

Knowledge, Skills and Experience

  • Bachelor's or master's degree, or equivalent relevant experience.
  • Leadership experience in Customer Service, Contract & Tender or Quote-to-Cash operations. Proven experience leading managers and a large, functionally or geographically diverse organization.
  • Demonstrated success delivering operational improvement and organizational change in a complex international matrix environment.
  • Strong understanding of customer service, tender, contract, pricing and order-to-cash processes, controls and performance measures. Healthcare or MedTech experience is an advantage.
  • Fluency in Spanish and English; Portuguese is an advantage.

Pay & benefits

What you'll get

Salary range for this role: 90000€ - 110000€ + bonus + benefits

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

€80,900.00 - €129,425.00 EUR Annual

The role

Job Description

The Customer Service Operations Leader Iberia leads the Customer Care and Contract & Tender Organization within the GBS-QTC operating model. The role drives reliable service delivery, robust governance and process excellence, aligning operations with business objectives to enhance customer experience and commercial outcomes. The leader is accountable for operational performance, strategic business partnership, people leadership, digitalization and continuous improvement, while safeguarding compliance and operational feasibility.

What you'll do

Key Accountabilities

  • Lead Iberia Customer Service operations across Customer Care and Contract & Tender, ensuring high-quality service delivery, effective resource planning and strong operational performance.
  • Own the Customer Service budget and drive service, quality, productivity, backlog and cost-to-serve performance, including resolution of critical operational and customer issues.
  • Act as the strategic Customer Service partner to Iberia Leadership and Commercial teams, aligning customer commitments and service priorities with business strategy, compliance and operational feasibility.
  • Support growth and customer value through reliable execution, differentiated services and continuous improvement opportunities.
  • Build scalable Contract & Tender capabilities and ensure robust governance, pricing compliance and effective contract implementation.
  • Partner with Commercial on contracted price increases, revenue protection and initiatives supporting growth and margin improvement.
  • Drive end-to-end QTC collaboration across Commercial, Supply Chain, Logistics, Order Management and Collections, improving processes through simplification, standardization and automation.
  • Leverage QTC platforms, data and analytics to improve decision-making, performance and resource planning, while leading adoption of new processes and operating models.
  • Lead and develop 4 direct reports and an Iberia Customer Service organization of approximately 45 employees, building leadership capability, accountability, collaboration and a high-performance culture.
  • Ensure strong talent and succession planning, regulatory and policy compliance, and represent Iberia within the European Customer Service Leadership Team, Iberia Country Leadership Team and relevant QTC forums.

How you'll work

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Primary Work LocationESP San Agustin del GuadalixAdditional LocationsWork Shift

Optional Skills

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About BD

BD (Becton, Dickinson and Company) is a global medical technology company that develops, manufactures, and sells medical devices, instrument systems, and reagents. With a history spanning over a century, BD operates in more than 190 countries and employs tens of thousands of people worldwide, focusing on areas such as medication management, infection prevention, and diagnostics.

In Spain, BD has a significant presence with offices and field-based roles supporting healthcare institutions across the country. The company is known for its commitment to innovation and quality, offering opportunities for technical professionals, especially those with experience in medical equipment maintenance and customer support. For international hires, BD provides a global work environment with potential for cross-border collaboration and career development.

Founded
1897
Employees
50,000–100,000
Headquarters
Franklin Lakes, USA
In Spain
Madrid

Good to know if you are moving

  • BD is a global leader in medical technology, offering stable employment and a well-established brand in the healthcare sector.
  • The company has a significant presence in Spain, with offices in Madrid and field teams across regions like Galicia, providing opportunities for local and international professionals.
  • BD emphasizes professional development and offers various training programs and career advancement paths.
  • Working at BD often involves collaboration with healthcare professionals, providing a meaningful impact on patient care.
  • International hires may benefit from BD's global network, allowing for potential mobility across countries.

In their own words

About the company & team

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Additional information

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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