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Benelux Database Operations Team Leader - Dutch Native Speaker

On-site in Madrid·Full-time·Added 2 days ago (last checked 15 Oct)

IQVIA

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Overview

Work mode: On-site, Madrid
Contract: Full-time
English: Required
Other languages: French, Dutch

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Skills

Nice to have

English

Requirements

What we're looking for

Customer focus
Ability to plan, organize and manage resources and work
Verbal and written communication skills in Dutch and English (Basic of level of French desirable)
Ability to proactively identify complex problems and needs, and develop solutions/recommendations to solve problems
Team management skills
Ability to effectively use spreadsheets and other office tools, to crossmatch data
Ability to learn how to use complex reporting tools like (filter and criteria creation with logic formulas)
Risk identification skills

The role

Join us on our exciting journey!

We are looking for a passionate Team Leader with a native/bilingual level of Dutch to join us at our Madrid Production Hub office! (basic French would be a nice to have).

The primary focus of the role will be to be responsible for planning team daily workload, gaining an in-depth knowledge about Belgium and Dutch healthcare system and managing ad-hoc projects.

If you want to play a key role in a multi-country, dynamic and committed team this could be the role for you!

What you'll do

Manage daily distribution of the workload to the DBO and feedback to supervisor
Supports design and compliance of the SLA with Local Business
Develop & share knowledge with the team about healthcare system in Benelux
Support the DBOs on particular complex requests
Ensure all DBO comply with their daily SLA workload
Ensure that SOPs are applied by all DBO and support them when necessary
Monitoring the team performance. Regularly updating team specific KPIs for quality assurance and productivity
Managing the delivery timelines in ad-hoc projects
Team documentation is updated in a clear and timely manner.
First level escalation point of contact for the Local Office/Global Team. Has a strong sense of what needs further escalation to manager.
Resolve or dispatch client complaints through ticketing system
Plan bank holiday shifts
Plans ad-hoc operations in coordination with local team, providing estimated deadlines and assess needed resources (internal or temp depending on workload of the team)
Define and distribute Proactive activities general quality of the Data Base
Participate in the identification of reference sources to be used for DB quality improvement
Ensure training and that SOPs are applied by all DBO and support them when necessary creating action plans to mitigate deviations on procedures.
Keeps a fluid communication channel with Production Manager about risks and mitigation plans.

Hiring process

1 interview

Other interviews are conducted on Microsoft Teams, unless otherwise specified.
Most interviews are conducted in English unless otherwise specified. However, some questions may be asked in local language.
The use of AI support during an interview or online assessment is strictly prohibited and grounds for disqualification.

About IQVIA

IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services to the life sciences industry. The company combines healthcare data, analytics, and technology expertise to help stakeholders in life sciences, including pharmaceutical companies, biotech firms, medical device manufacturers, and healthcare providers, drive healthcare forward. With over 90,000 employees worldwide, IQVIA operates in more than 100 countries, providing end-to-end solutions from clinical trials to commercialization.

In Spain, IQVIA has a significant presence with offices in Madrid and Barcelona, serving as a key hub for clinical research and healthcare consulting in Southern Europe. The company actively hires international professionals for roles in clinical operations, data management, regulatory affairs, and commercial consulting, offering a multicultural and English-speaking work environment. For international candidates, IQVIA provides a structured career path with opportunities to work on global projects, making it an attractive option for those looking to build a career in the healthcare and life sciences sector in Spain.

Industry: Clinical Research and Health Data
Founded: 1982
Employees: 50,000–100,000
Headquarters: Durham, USA
In Spain: Madrid, Barcelona
Website: iqvia.com

Good to know if you are moving

IQVIA operates in over 100 countries, offering international professionals the chance to work on global projects and potentially transfer between offices.
The company's Spain offices in Madrid and Barcelona are major hubs for clinical research and consulting in Southern Europe, with many roles requiring English as the working language.
IQVIA offers structured career development programs and a global mobility framework, making it feasible for international hires to progress within the company.
The company is a leader in healthcare data and technology, providing exposure to cutting-edge AI and data analytics applications in the life sciences sector.
Many roles in Spain are offered as remote or hybrid positions, providing flexibility for international candidates.

In their own words

Additional information

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, disability, veteran status, or any other protected status.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward, and whatever your career goals, we are here to ensure you get there!

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.

All open roles at IQVIA