🇬🇧
The English-language job board for Spain
92,000+ live jobsCustomer Service | Pharma - High Portuguese
Hybrid in Alcalá de Henares·Full-time·Added today (last checked 31 Oct)
Bertelsmann
23 open roles
Our summary
- Work mode
- Hybrid, Alcalá de Henares
- Contract
- Full-time
- English
- Required
- Other languages
- Portuguese
- Experience
- 2+ years
- Education
- Higher vocational training (FP Grado Superior)
- Benefits
- Private health insurance, life insurance, flexible pay plan, meal vouchers
Visa options
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Skills
Nice to have
This job advert was originally written in Spanish.
Requirements
What we're looking for
-Minimum of two years of experience in customer service roles, preferably in a
logistics company or similar.
- Education: Higher Level Vocational Training in Transport and Logistics or similar.
- High level of Portuguese
- Demonstrable advanced level of English (B2-C1).
- High level of Excel.
- Knowledge of SAP, highly valued
Pay & benefits
What you'll get
- 3 days on-site and 2 days remote
- Private medical insurance: includes dental policy. The company covers 50% of the cost, both for the employee and for their beneficiaries.
- Life insurance.
- Flexible remuneration: meal vouchers and childcare vouchers.
- Wellness program: free and unlimited psychology and coaching services, and discounts for employees' family members.
- eLearning training platform (with more than 180 free courses).
- Bertelsmann University scholarships, for training in technology, data, AI, and soft skills.
- Employee discount platform.
- Christmas hamper.
- Our leadership framework, Leading at Arvato, is a fundamental pillar of our culture. It shapes our daily actions and behaviors and is based on three leadership principles: Grow together, Shape our future, Commit and deliver.
If you are ready to dive into fascinating Logistics and Supply Chain projects, to work in a collaborative environment that fosters your creativity and accepts new ideas, this is the ideal place for you.
Together we´re on it!
Information requirements regarding the collection of your personal data:
The entity responsible for processing the information provided in your application is the company indicated in the job offer, with its registered office at the indicated address. The company processes your data for the purpose of establishing an employment relationship, in accordance with Article 6, paragraph 1, letter b) of the GDPR / Article 26, paragraph 1, sentence 1 of the BDSG.
The retention period for your data is determined by the legal deadlines applicable in the corresponding country, which begin once the selection process has ended. You can consult them here.
You may contact the company's data protection officer at the postal address mentioned above or by email.
You can find more information about data protection and your rights here. Information requirements regarding the collection of your personal data.
Recruitment platform with SmartRecruiters technology.
The role
What you'll do
- Process and manage customer orders.
- Recording orders in CRM
- Monitoring iDOCs
- Follow-up and resolution of incidents.
- Transport and claims management.
- Providing customer support.
- Managing returns.
WHAT DOES MATTER TO US
- Your talent for managing any incident.
- Your strong focus on customer service.
- Your ability to communicate in English and Portuguese
About Bertelsmann
In their own words
About the company & team
Arvato is a leading and innovative global 3PL service provider, specializing in supply chain management and ecommerce. With 20,000 employees in more than 100 centers, we focus on the consumer goods, technology, healthcare, automotive, and publishing sectors.
You will work in an environment based on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make a real impact. Be part of the team that offers logistical excellence and transforms supply chains on a global level. Working at Arvato means: Together, we're on it.