IT Service Desk Specialist

• 5+ years of experience in a service desk, IT support, or helpdesk role.
• Basic hands-on experience with Google Workspace administration.
• Familiarity with Atlassian tools such as Jira and Confluence.
• Experience supporting macOS users and common desktop applications.
• Basic understanding of identity and access management concepts.
• Strong troubleshooting skills and a methodical approach to problem solving.
• Clear written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Curiosity and motivation to learn automation, scripting, and modern IT operations.
• Ability to manage multiple requests and priorities in a fast-paced environment.

• Experience with Apple Business Manager and device management workflows.
• Exposure to MDM solutions for macOS.
• Basic scripting or automation experience (e.g., Bash, Python, or workflow tools).
• Experience documenting processes or maintaining internal knowledge bases.
• Interest in IT operations, security, or systems administration as a career path.

We are looking for a Service Desk Specialist to support the day-to-day IT operations of a rapidly growing organization. This role is ideal for someone early in their career who is eager to learn, highly organized, and motivated to improve how internal IT services are delivered.

You will be the first point of contact for internal IT requests, supporting employees across onboarding, offboarding, access management, and general technical issues. Beyond traditional service desk responsibilities, this role places strong emphasis on documentation, process improvement, and automation, with the goal of reducing manual work and improving the employee experience as the company scales.

• Act as the primary point of contact for internal IT requests, incidents, and service inquiries.
• Manage onboarding and offboarding processes, including account creation, access provisioning, and equipment setup.
• Support and administer Google Workspace, including user accounts, groups, permissions, and basic security settings.
• Administer and support Atlassian tools (Jira, Confluence), including user access, licensing, and basic configuration.
• Support Apple macOS environments, including device setup, troubleshooting, and user assistance.
• Manage devices and enrollment through Apple Business Manager and MDM solutions.
• Track, manage, and optimize software licensing across tools and platforms.
• Document IT procedures, runbooks, and FAQs to improve self-service and knowledge sharing.
• Identify repetitive or manual tasks and help automate workflows related to onboarding, offboarding, and access management.
• Collaborate with IT, Security, and Operations teams to continuously improve internal IT processes.
• Ensure a high level of responsiveness, professionalism, and customer service for all internal users.