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ESM Consultant

Remote, Barcelona·Full-time·Added 2 days ago

Capgemini

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Capgemini doesn't mention sponsorship in the ad.
Work remotely, within limits
The employer limits where this remote role can be done.
Have 6+ years of experience
Mid-level role.
University degree
“Titulación universitaria o CFGS.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Support from day one through our Buddy program.
Access to a wide learning ecosystem with Capgemini University, Coursera, Udemy, Pluralsight, Harvard Manager Mentor, and language training.
FlexAbroad: the possibility to work remotely from another country for 45 days a year.
Continuous professional development with certifications and growth opportunities within a global organization.

Requirements

What we're looking for

University degree or Higher Vocational Training (CFGS).
Minimum of 6 years of experience in service, project, or provider management within IT environments.
Catalan level C1.
Valid ITIL certification.
PMP, Scrum/Agile, or Prince2 certification.
Experience in coordinating clients, providers, and multidisciplinary teams.
Knowledge of ticketing tools, preferably BMC Remedy.
Excellent communication, organization, and follow-up skills.

Nice to have

SIAM certification.
BMC Remedy certification.
Previous experience with ITSM tools.
Knowledge of Generative Artificial Intelligence.
Experience in Public Administration environments.

We value all applications and offer in-person, online training and certifications. Even if you don't meet 100% of the requirements, we want to meet you!

The role

We are looking for a person with experience in IT service management to lead the coordination between clients, providers, and internal teams in a high-demand technological environment.

Your daily tasks will include:

Manage and monitor technological services.
Coordinate different providers and stakeholders, ensuring compliance with established agreements.
Collect, analyze, and convey functional and operational requirements.
Prepare monitoring reports and service reporting.
Define and execute communication plans with the various interlocutors.
Identify opportunities for continuous improvement and process optimization.
Facilitate follow-up meetings and service committees.
Guarantee service quality and the fulfillment of agreed objectives.

You will have a key role in the correct provision of services, contributing to the improvement of the customer experience and operational efficiency.

Hiring process

1 interview

Enviar la candidatura lleva entre 3 y 5 minutos (nombre, datos de contacto, CV y carta opcional).
Al aceptar la oferta recibes un plan de pre-boarding y una invitación al evento mensual de bienvenida RISE.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.

In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.

Industry: IT Consulting
Founded: 1967
Employees: 100,000+
Headquarters: Paris, France
In Spain: Madrid, Barcelona, Getafe and 1 more
Website: capgemini.com

Good to know if you are moving

Capgemini has a strong presence in Spain with offices in Madrid, Barcelona, Getafe, and Sevilla, among others, offering a wide range of roles for international talent.
Many positions in Spain require or prefer French or English, making it accessible for non-Spanish speakers, especially in roles supporting French public sector projects.
The company offers a global mobility program, allowing employees to work on international projects and potentially relocate across countries.
Capgemini is known for its strong focus on training and development, with opportunities to upskill in cutting-edge technologies like AI, cloud, and data engineering.
Spain is a key delivery center for Capgemini, with a large number of engineering and technology roles, particularly in aerospace, automotive, and energy sectors.

In their own words

About the company & team

Choosing Capgemini means choosing a company where you will have the freedom to design your career as you wish, with the support and inspiration of a collaborative community of colleagues around the world. Here you can reinvent what is possible. Join us and help the world's leading organizations discover the value of technology and build a more sustainable and inclusive world.

Additional information

Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

All open roles at Capgemini