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Customer Care Internship

On-site in Barcelona·Added 1 month ago (last checked 15 Oct)

Catalonia Hotels

87 open roles

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Overview

Work mode: On-site, Barcelona
Spanish: Fluent
English: Required
Education: University degree

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

Nice to have

• Interest in the hotel sector and ticketing/CRM tools is a plus.

Languages

• Excellent Spanish (written) and English at least B2.

Pay & benefits

What you'll get

What we offer

• Direct training with senior profiles.

• Real hands-on learning in Customer Care operations and ticket management.

• Paid internship

The role

What you'll do

Main duties

• Triage and categorization of customer service tickets.

• Cleaning up duplicates and spam, and basic follow-up on closed tickets.

• Resolution of recurring inquiries (FAQs) using documented responses.

• Contacting customers to request pending information before escalating cases.

• Support with updating data in the CRM.

How you'll work

• Flexible schedule based on study plan

◦ 6 h/day (Mon-Fri) or 4 h/day.

Required profile

• Student of Tourism, Business Administration, Communication, Marketing or similar fields.

• Organized, methodical and customer-oriented person.

About Catalonia Hotels

Catalonia Hotels is a Spanish hotel chain founded in 1985, headquartered in Barcelona. It operates over 80 hotels across Spain, Europe, and the Caribbean, offering a range of services from urban and resort hotels to golf and spa properties. The company is a significant player in the Spanish hospitality industry, with a strong presence in major tourist destinations and business cities.

In Spain, Catalonia Hotels has a substantial footprint with properties in key cities such as Madrid, Barcelona, Seville, and Valencia, as well as popular holiday destinations like the Canary Islands and the Balearic Islands. The company is known for its focus on quality service and guest satisfaction, and it actively recruits for a variety of roles, from front-of-house and housekeeping to management and corporate positions. For international professionals, Catalonia Hotels offers opportunities to work in a dynamic, multicultural environment, with many hotels catering to international clientele, and the company values language skills and cross-cultural experience.

Industry: Hospitality
Founded: 1985
Employees: 5,000–10,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Seville and 5 more
Website: cataloniahotels.com

Good to know if you are moving

Catalonia Hotels is headquartered in Barcelona, Spain, and has a strong presence in major Spanish cities and tourist destinations, offering opportunities across the country.
The company operates a diverse portfolio of hotels, including urban, resort, and spa properties, providing a variety of work environments for hospitality professionals.
As a family-owned company, Catalonia Hotels emphasizes a personal and service-oriented culture, which can be appealing for those seeking a more intimate work atmosphere.
The company hires for many roles in Spain, including front-of-house, culinary, and management positions, and it is open to international candidates with relevant experience.
Working in Spain with Catalonia Hotels offers the chance to live and work in popular tourist and business hubs, with a multicultural guest base.

In their own words

About the company & team

Catalonia Hotels & Resorts is a multinational hotel chain. It is one of the leading hotel chains in our country, currently with 75 establishments located in more than 20 different destinations and in full expansion

We are looking for a student intern to join the Customer Care team as first-level support (L1) and the first operational filter for customer inquiries. They will be part of a senior, collaborative team with real impact from day one.

All open roles at Catalonia Hotels