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88,000+ live jobsHybrid in Barcelona·Full-time·Added yesterday (last checked 21 Oct)
34 open roles
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We're seeking motivated, detail-oriented team players with a passion for problem-solving and a knack for delivering excellent service.
Language Skills: Bilingual in French and fluent in English.
Customer Experience: 1+ years of previous experience in customer-facing roles is required, handling legal complaints and complex users conflicts.
Solution-Oriented: Comfortable handling challenging situations and finding creative resolutions.
Time Management Skills: Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment.
Organized and Flexible: Thrives in a dynamic environment, especially during high-season periods with weekend shifts.
Process-oriented and methodical: enjoys following structured workflows and continuously improving efficiency in daily operations.
Queue management mindset: takes satisfaction in maintaining a clean, organized ticket queue and ensuring no requests remain unresolved
Language skills: Any other language spoken from our markets is a plus (Spanish/Italian/German).
Passion for Boating: An interest in boating or a connection to our industry is a bonus!
🚀 A fast-growing international company with real impact;
💻 Remote work policy: 1 day per week, depending on periods of the year and seniority;
🌴 5 additional days off;
📖 Extensive internal training;
🥪 Lunch vouchers (Cobee);
💪 Gym partnerships (Wellhub);
🚤 Boat licence offered and exclusive discounts on your next boat trips;
🥐 Breakfast every Tuesday morning;
🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;
🎉 Team-building activities.
In Click&Boat, there are 3 main operational Business Units :
Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal.
Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).
As Customer Experience, you will integrate the Customer Care crew and will play a key part in supporting our users, and collaborating closely with the Finance, Sales and Supply crew members across teams to deliver a high-quality work.
If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we're looking for.
As a central part of our day-to-day operations, your main mission will be to handle customer interactions efficiently, managing service-related issues, complaints, and claims between boat owners and renters. While your work will focus on resolving tickets and ensuring smooth communication, you will also contribute to maintaining our service quality standards and supporting seasonal team members during the high season.
Manage incoming inquiries from boat owners and renters via tickets and phone calls.
Provide accurate and timely responses, ensuring issues are properly documented and resolved.
Handle routine requests, updates, and follow-ups to maintain a high level of customer satisfaction.
Act as an escalation point for complex or urgent cases, managing communication via email (80%) and phone (20%).
Mediate disputes between boat owners and renters, investigating claims and negotiating fair solutions in line with Click&Boat's terms and conditions.
Manage critical cases such as last-minute cancellations, service complaints, or boat damage, ensuring efficient resolution and clear communication between all parties.
Report recurring issues or feedback to help improve our internal processes and overall service quality.
Prepare for high-season operations by coordinating seasonal staff training, onboarding, and analyzing end-of-season KPIs to enhance future processes.
Identify opportunities for product and process improvements, creating reports on user feedback and system bugs to support development teams.
Collaborate with cross-functional teams to optimize workflows and contribute to the global mission of reducing contact ratios and improving response times
Contribute to seasonal operations by helping prepare training materials, supporting onboarding sessions, and assisting temporary staff during the high season
During high season (April-September), guide and support seasonal employees, conducting quality reviews and leading training sessions to uphold service excellence
Contract: Full-time, permanent.
Intro call with Talent Acquisition
Case Study
Interview with your future manager
Interview with the Head of Customer Care
We aim to keep things smooth, transparent, and respectful of your time throughout the process.
Click&Boat is a global boat rental marketplace that connects boat owners with renters, offering a wide range of boats for charter in over 700 destinations worldwide. Founded in Barcelona, the company has grown into one of the leading platforms in the boating industry, with a strong focus on technology and customer experience. It operates in multiple markets, including Europe and the US, and continues to expand its global footprint.
In Spain, Click&Boat is headquartered in Barcelona, where its core teams in sales, marketing, and customer support are based. The company has a multicultural work environment, with many roles requiring fluency in multiple languages, making it an attractive option for international professionals. With a dynamic, startup-like culture and a focus on international growth, Click&Boat offers opportunities for career development in a fast-paced, travel-related industry.
Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!
Click&Boat is the European leader in boat rentals. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.
To support this growth, we are hiring a Customer Experience Agent to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.
If this opportunity sounds like your next adventure, hit the "apply to this job" bottom.
Remember, even if you don't meet every requirement, you might still be a great match for us! And yes, we're especially talking to women here: science says that you are less likely to apply if you don't meet them all. So go for it, we'd love to hear from you.
At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊
This role involves supporting sales, supply, or customer care teams within a boat rental marketplace. You will manage client needs, onboard partners, and assist in business development.
You will lead the relaunch and development of the US market from Barcelona. This role involves managing a team, acquiring boat supply, and building owner relationships.
Head of Paid Acquisition to lead and scale paid marketing strategy in Barcelona. You will manage a team of three and own the paid media P&L.
You will onboard new boat owners and assist with their listings to ensure high-quality service. The role offers training, lunch vouchers, and a hybrid work arrangement in Barcelona.
This role involves managing Italian-speaking clients to book boat rentals and negotiating prices with owners. It offers internal training, lunch vouchers, and a hybrid work model in Barcelona.
A Junior Sales Executive will manage French-speaking clients for a boat rental marketplace. The role offers training, lunch vouchers, and a hybrid work model in Barcelona.
You will lead four Senior Product Managers and oversee product direction for the core business. The role offers a competitive salary and hybrid working in Barcelona.
A Junior Sales Executive will manage Spanish-speaking clients and negotiate boat rental deals. The role offers training, lunch vouchers, and a hybrid work model. The position is based in Barcelona.
You will onboard new boat partners and assist with their listings. The role also involves account management and market research. This position is based in Barcelona with hybrid flexibility.
Senior Product Manager to lead product strategy and execution for the US market expansion. You will manage two product squads and bridge European teams with US market realities.
You will onboard new boat partners and assist with their listings. The role involves account management and market research tasks. This position is based in Barcelona with hybrid flexibility.
You will onboard new boat partners and assist them with their listings. The role also involves account management and market research tasks.
€14.11
🇬🇧On-site in Barcelona
€20k
🇬🇧On-site in Barcelona
€20k
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Hybrid in Barcelona
Hybrid in Barcelona
€14.11
🇬🇧
