International Customer Success Intern

• 🚀 A fast-growing international company with real impact;

• 📖 Extensive internal training;

• 🥪 Lunch vouchers (Cobee);

• 🥐 Breakfast every Tuesday morning;

• 🌊 A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;

• 🎉 Team-building activities.

Contract: Internship

Start date: April 5th, or mid May 2027

Duration: 4 to 6months

Salary: 1 000 euros gross per month

We're looking for a Customer Experience Interns to join our crew in Barcelona.

In this role, you will join the Customer Experience team, an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summer.

At Click&Boat, our operations are divided into three main Business Units:

• Supply: Engages with boat owners to optimize listings and ensure top-quality service.

• Sales: Supports tenants throughout the booking process, from initial inquiries to finalizing deals.

• Customer Experience: Acts as the primary point of contact after a booking, managing communication between boat owners and tenants, and addressing modifications, cancellations, insurance, or accident-related issues.

The Customer Experience team is led by Francesca, Head of Customer Experience, and is structured by request complexity: Level I and II. In this role, you'll join the Level I team and report directly to Adrien, the team Lead.

If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we're looking for.

You will be the first point of contact for Click&Boat's users (owners and tenants) via email (60%) and phone (40%). You'll handle inquiries before, during, and after boat rentals.

Your main tasks will include:

• Facilitating Communication: Acting as a liaison between boat owners and tenants to resolve disputes, finding fair solutions within our terms and conditions.

• Managing Booking Modifications: Coordinating with the Finance Ops team to process user requests for changes.

• Handling Urgent Cases: Assisting with last-minute cancellations and ensuring smooth transitions for clients.

• Improve user experience: Enhance the user experience through customer support and assistance for our clients and partners.

• Improving Service Quality: Collecting feedback, identifying recurring issues, and suggesting process and product improvements.

• Tracking Performance: Participate in sharing feedback on how to improve the company service and the customers' satisfaction.

• Team Support: Collaborating with colleagues to ensure excellent service coverage.

To maximize the reactivity and customer satisfaction, we are used to working on weekends.

You will be required to work at least one weekend per month following a planning given in advance (in return, you will be granted two consecutive days off for recuperation).

If this opportunity sounds like your next adventure, hit the "apply to this job" bottom.

Remember, even if you don't meet every requirement, you might still be a great match for us! And yes, we're especially talking to women here: science says that you are less likely to apply if you don't meet them all. So go for it, we'd love to hear from you.

At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all. 🌊