The English-language job board for Spain

Provider Claims Representative

Hybrid in Madrid·Full-time·Added 3 days ago

Cigna Healthcare

30 open roles

Apply

Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Cigna Healthcare doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Russian
The ad asks for Russian, or counts it in your favour.
Be near Madrid for hybrid days
No relocation package mentioned.
University degree
“Degree or equivalent experience (e.g., accountancy, mathematics, foreign languages, administration).” — per the ad.

Pay & benefits

What you'll get

Long-term contract
Hybrid working model: Work from home 4 days per week and 1 day from our Madrid office (shuttle bus provided).
Flexible start times: Choose between 07:00 and 09:30 (Monday to Friday, morning intensive shift).
Comprehensive benefits: Private medical and dental insurance, life assurance, educational development programmes, foreign language scholarships, and flexible compensation options.

Requirements

What we're looking for

Degree or equivalent experience (e.g., accountancy, mathematics, foreign languages, administration).
Proficiency in English is required.
Knowledge of additional languages such as Russian, Polish, Chinese, German, Dutch, French, Italian, Portuguese, or other European and Asian languages is an advantage.
Decision-making: Ability to take appropriate action based on available information.
Numerical aptitude: Comfortable working with numbers.
Accuracy: Committed to error-free data input.
Discipline: Adheres to procedures and document flows.
Efficiency: Balances quality and productivity effectively.
Teamwork: Works collaboratively within a team.
Technical skills: Quick to learn and use office applications.
Discretion: Handles confidential medical information responsibly.

The role

What you'll do

Perform critical analysis and processing of medical expense claims within established turnaround times.

Claims Processing

Assess and process medical expense claims while maintaining strict medical confidentiality.
Ensure accurate data entry into PC and mainframe applications.
Apply analytical and critical thinking in cost management and process optimisation.
Monitor workload to maintain chronology and processing timelines, taking corrective action as needed.
Collaborate with the Supervisor on unclear claims and suggest process improvements.
Strive for high-quality claims handling, accurate reimbursements, and timely transactions.

Collaboration

Communicate dossier details accurately to internal stakeholders.
Identify procedural irregularities and escalate to the Supervisor.
Raise concerns or sensitivities promptly.
Contribute to a positive and cooperative team environment.

About Cigna Healthcare

Cigna Healthcare Spain (Cigna Salud) is the Spanish health insurance operation of the global Cigna group. It sells health insurance to individuals and companies in Spain, including products such as Cigna Salud Plena, reimbursement plans (Reembolso Gold and Titanium), dental coverage, and complementary benefits, alongside prevention and wellbeing programs (Cigna +Salud). Its Spanish site states the group is present in 30 countries, serves more than 190 million insured people worldwide, and has more than 70,000 employees.

Industry: Health Insurance
Employees: 70,000+
In Spain: Madrid, Barcelona
Website: cigna.es

Good to know if you are moving

Cigna's Spanish operation works from offices in Madrid and Barcelona and serves customers across Spain.
In Spain Cigna has three business lines: health insurance for individuals, for companies, and for expatriate employees.
Cigna offers international health plans for expatriates with defined coverage areas and an international medical network (CignaLinks), plus an insured portal (Cigna Envoy).
Customer-facing roles in Spain include multilingual positions such as Italian, French, German and Portuguese-speaking customer service and provider inquiries representatives.
The global group reports presence in 30 countries, more than 190 million insured customers, and more than 70,000 employees; its Spanish site displays a Great Place to Work badge.

In their own words

About the company & team

Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We provide healthcare products and services, as well as group disability, life, accident, and international insurance-directly to individuals and through employers and intermediaries.

Additional information

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

All open roles at Cigna Healthcare