Store Manager in Bilbao

Job Overview

Manage a Clarks store in line with business objectives. Lead and motivate the store team to maximize sales and profitability, achieving established objectives and KPIs. Responsible for the daily management of the store, identifying opportunities to improve the customer experience by meeting the highest standards of retail and team behavior.

Responsibilities

Lead and motivate the team to achieve objectives and provide the required customer experience.

Manage controllable costs and efficiencies to proactively improve profitability.

Be responsible for the management of the sales floor during operating hours.

Regularly review commercial opportunities and customer feedback to improve sales and take appropriate action.

Lead the implementation of the commercial plan, including visual merchandising, to ensure that the store and the team are prepared for all trading periods.

Plan staffing levels based on the commercial plan and manage work schedules.

Ensure that all labor changes and relevant forms are completed correctly to ensure that team members receive their pay accurately and on time, including developing the capability of the management team to meet this requirement.

Recruit, develop, and train a high-performance, high-engagement team.

Manage Health and Safety procedures in the store, ensuring that all team members understand their responsibilities.

Manage all Labor Relations matters (including underperformance issues) fairly and in accordance with company policies and procedures.

Regularly review own performance and maintain a personal development plan.

Manage procedures related to cash, inventory, and security in accordance with company standards, ensuring that all team members understand their responsibilities.

Ensure compliance with all legal and corporate requirements, including visual merchandising standards, PCI, data protection, right to work, among others.

Drive the implementation and execution of key and new initiatives within the store to achieve established objectives.

Ensure that store administrative processes are carried out effectively and that audit objectives are met.

Ensure effective inventory flow management to maximize sales and minimize losses.

Key Results

The store achieves the required performance standards in KPIs such as sales, multi-buys, conversion, and customer satisfaction.

The store's profit and loss (P&L) is monitored monthly and, together with the Area Sales Manager, actions are taken to minimize controllable costs and achieve budgeted contribution.

Floor control is executed consistently, guaranteeing an excellent brand experience for all customers.

Available reports and data are used to drive sales growth and achieve the established budget.

All trading periods (including sales and back-to-school campaigns) are planned in advance and executed correctly to maximize sales.

Team availability is adjusted to sales levels and customer footfall to meet demand.

All HR documentation (including payroll) is completed correctly and submitted punctually to the corresponding department.

All company recruitment tools are used effectively to ensure fair and legal selection processes.

All team members receive product knowledge training through the sales models established by the company.

All Health and Safety training, controls, and records are completed correctly and within the established deadlines.

All employee-related matters are managed in a timely manner and in accordance with applicable policies and legislation, consulting with Human Resources when necessary.

Maintain an up-to-date development plan and complete all performance evaluation documentation before and after formal reviews.

Comply with all security, cash, inventory, and administration procedures.

Ensure that the records and training of all team members are completed correctly and within the established deadlines.

Ensure compliance with all corporate policies and relevant legal requirements.

Regularly communicate the company strategy and new initiatives to all team members.

Train the team in corporate strategy and new initiatives, overseeing their implementation where appropriate.

Prepare and satisfactorily complete store audits, reaching the company's minimum standards in inventory accuracy, stock discrepancies, financial variations, and administration.