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High Roller Account Manager

Remote, Madrid·Added over a year ago

This job was published a year ago

Codere

10 open roles

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Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Codere doesn't mention sponsorship in the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Your benefits:

A dynamic and motivating work environment where your contribution will be valued

Possibility of remote work

Professional development and growth opportunities within the company

Competitive salary, consisting of a fixed base plus variable pay based on performance targets

The role

Are you passionate about sports?

Do you have extensive knowledge of sports betting (betting types, markets, odds..)?

Then... Join our VIP Area at Codere Online!

We are looking for a VIP Sports Betting Account Manager to join our mission of offering an unparalleled experience to our VIP clients.

What you'll do

What will your responsibilities be?

Database Management: Maintain and constantly update the VIP client database, ensuring all information is current and accurate

Complaint Management: Monitor open complaints, ensuring they are resolved within the established timeframe to maintain client satisfaction

Proactive Communication: Report any incorrect resolution of incidents to your supervisor, helping to prevent issues that could affect our VIP clients

Issue Identification: Detect and escalate any client management issues, ensuring appropriate measures are taken to resolve them quickly

Your skills

Passion for sports and in-depth knowledge of sports betting

Excellent communication and customer service skills

Ability to work proactively and solve problems effectively

Previous experience in client service, preferably in a VIP environment

Attention to detail

About Codere

Codere is a multinational gambling company headquartered in Madrid, Spain, operating in the gaming and betting sector across Europe and Latin America. The company offers a wide range of products including sports betting, casino games, bingo, and slot machines, both in physical venues and online. With a significant presence in countries like Spain, Italy, Mexico, Argentina, and Panama, Codere is one of the leading operators in the Spanish-speaking gaming market.

In Spain, Codere maintains its global headquarters in Madrid and operates a substantial network of betting shops and online services. The company's work culture is dynamic and customer-focused, with roles spanning operations, data analysis, fraud prevention, and customer service. For international professionals, Codere offers opportunities to work in a multicultural environment, particularly in roles that support its cross-border operations, and the company values adaptability and a customer-centric mindset.

Industry: Gambling
Founded: 1980
Employees: 5,000–10,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: codere.com

Good to know if you are moving

Codere is headquartered in Madrid, Spain, making it a convenient option for professionals looking to relocate to the Spanish capital.
The company operates in multiple Latin American countries, offering potential opportunities for international mobility within the organization.
Codere's workforce is diverse, with employees from various countries, which can ease the transition for international hires.
The company provides roles in customer service and operations that may require multilingual skills, particularly in Spanish and English.
Codere has a strong focus on online gaming and digital services, offering roles in data analysis, fraud prevention, and IT.

In their own words

About the company & team

Codere Online is a company listed on Nasdaq since December 1, 2021, through a SPAC merger, and is majority-owned by Codere Group. The Company offers sports betting and online casino in Europe (Spain) and Latin America (Mexico, Colombia, and Argentina). Codere Online is the official betting partner of Real Madrid in Latin America, River Plate in Argentina, and Monterrey Rayados in Mexico.

All open roles at Codere