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Service Delivery Manager - Pega ADM

Hybrid in Madrid·Full-time·Added 1 month ago

Cognizant

26 open roles

Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Cognizant doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.

This job is no longer available

Pay & benefits

What you'll get

Permanent contract
Restaurant tickets
Referral program
Competitive salary and benefits package
Hybrid working model (2 days per week from the Madrid office)

Requirements

What we're looking for

Experience as a Service Delivery Manager, Engagement Manager, or similar leadership role within Application Development & Maintenance services.
Strong experience managing end-to-end delivery, governance, stakeholder relationships, and service performance.
Knowledge of PEGA platforms and delivery models.
Experience managing delivery financials, resource planning, staffing, and delivery optimization.
Proven track record managing SLAs, KPIs, KRAs, and service quality.
Strong risk management, problem-solving, and decision-making skills.
Experience leading distributed teams in international environments.
Excellent communication and stakeholder management skills.
Professional level of English.

Nice to have

PEGA certifications or previous PEGA delivery experience.
Experience implementing AI and GenAI-driven delivery improvements.
Knowledge of PEGA AI capabilities, including Next Best Action and predictive analytics.
Experience with Agile delivery methodologies and continuous improvement initiatives.

The role

Are you a delivery leader passionate about driving operational excellence, managing high-performing teams, and delivering outstanding business outcomes?

At Cognizant Spain, you'll join a collaborative and international environment where you'll lead strategic PEGA ADM services, drive innovation, and help shape the future of service delivery.

What you'll do

Own end-to-end PEGA ADM service delivery across maintenance, enhancement, and upgrade workstreams.
Act as the main point of accountability for delivery performance and stakeholder engagement.
Manage program governance, financial performance, resource capacity, and delivery efficiency.
Monitor SLAs, KPIs, and service outcomes, ensuring operational excellence and service quality.
Identify and mitigate delivery risks while driving continuous improvement.
Define and evolve delivery operating models, frameworks, and best practices.
Drive adoption of AI, GenAI, automation, predictive analytics, and intelligent service management.
Prepare and present governance reports to senior stakeholders.
Mentor and support teams, fostering knowledge growth and high performance.

To sum up!

Apply to this position if you are looking for an opportunity to lead complex PEGA delivery services, drive innovation through AI, and make a real impact within a global and collaborative environment.