Senior Engagement Delivery Lead – ServiceNow

• Restaurant tickets for every working day
• Permanent contract - we're investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus - bring great people in and get rewarded
• Competitive salary and bonuses - let's talk numbers on our first call

Senior Engagement Delivery Lead - ServiceNow
Remote · Spain

We're looking for a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value - on time and to the highest standard.

• Build strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues arise
• Lead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achieved
• Ensure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress tracking
• Prepare and deliver timely executive summary reports covering milestones, project plans, risks, action items, decisions, issues, and change orders
• Coordinate knowledge transfer processes with Trainers, BPCs, and Customer Project Managers to ensure all training activities are executed effectively
• Keep stakeholders engaged according to their level of responsibility, ensuring they are consulted and informed throughout the engagement
• Facilitate the sales-to-delivery transition by ensuring the services team fully understands client needs, their business context, and how the value proposition fits their expectations
• Transform all deliverables, milestones, risks, assumptions, and success factors defined in the SOW into a clear, actionable project plan
• Work closely with the services team to manage project schedules and ensure deliverables are achieved on time and in line with client requirements
• Lead pre and post go-live preparation activities, coordinating stakeholder communication and motivating the team through the go-live milestone

Ready to lead high-impact ServiceNow engagements from start to finish? Apply now and let's talk.

FULLY REMOTE IN SPAIN - Work from wherever you're most productive. No relocation, no commute, full flexibility.

HIGH-IMPACT PROJECTS - Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH - Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

CONTINUOUS LEARNING - Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A CLEAR CAREER PATH - Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.