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Customer Service Advisor - Galician or Basque Market AD03

Barcelona, Spain·Full-time·Added 14 days ago

Concentrix

179 open roles

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What they offer

  • Permanent contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Basque

    The ad asks for Basque, or counts it in your favour.

  • Galician

    The ad asks for Galician, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

The role

Job Title:

Customer Service Advisor - Galician or Basque Market AD03

Job Description

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

If you are looking to grow, as a Customer Service Advisor in Barcelona (on-site), you will be part of our innovative team, who drive the brands of the future in technology, travel, fashion, healthcare, and much more.

This is a great opportunity to experience the power of the future and develop lifelong relationships. We will provide you with all the training, the most advanced technologies, and the ongoing support you need to succeed.

In everything we do, we believe in doing what is right for people: our clients, their customers, our people, our community, and our planet.

As an Advisor for Customer Service on our team, you will:

We welcome people who change the game, people with diverse backgrounds, who are curious and eager to learn. Your natural talent for helping others and going the extra mile beyond WOW for our clients will fit perfectly with what we do and who we are.

We will make a great team if you have:

What you'll do

- Assist customers by applying the established arguments and guidelines
- Interact through various channels (phone, email, chat, contact form, etc.) with customers and users of the different portals in the client's business units
- Respond to questions and/or resolve customer issues quickly while meeting the KPIs established and agreed upon with your supervisor
- Know and stay up to date on our products, policies, and user/customer guidelines so you can provide a correct response at all times to customer questions
- Process orders, forms, and/or requests as necessary in your position

Requirements

What we're looking for

- Native or proficient level of Spanish + Galician or Basque
- Organizational, problem-solving, and structuring skills, with effectiveness in responding to unexpected situations
- Ease of communication at all levels, building both internal and external relationships
- Sensitivity to service requirements and customer needs
- Results and customer orientation
- Ability to work with various computer systems
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Previous experience with switchboards, CRMs such as 365 Dynamics, ERPs such as Navision, or other knowledge of common customer service tools will be valued

Pay & benefits

What you'll get

We challenge conventions to deliver unimaginable results by creating customer experiences that go beyond WOW. That's why we invest significantly in our people, infrastructure, and capabilities to ensure the long-term success of our teams, our clients, and our customers.

In this role, we offer benefits that will help you support your unique lifestyle:

- Permanent contract with a 39-hour workweek with rotating shifts from Monday to Sunday, from 11:00 AM to 8:00 PM
- Office in an excellent location in Barcelona
- Salary: 18,710.98 gross euros + up to 1,200 gross euros in annual bonus
- Complete, paid training on the company and the project you will work on
- Professional development program and specialized courses

How they hire

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

  • Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
  • The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry
BPO
Founded
2006
Employees
100,000+
Headquarters
Tempe, USA
In Spain
Barcelona
Website
concentrix.com

Good to know if you are moving

  • Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
  • The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
  • Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
  • The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
  • Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

At Concentrix, we invest in the people who change the game because we know that when our people thrive, our clients and their customers thrive too.

Additional information

Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and grow professionally. If you think you don't meet all the requirements in this job description, we still encourage you to apply. We will do our best to find the right position for you, whether it's this one or a future one.

If this sounds like the perfect next step in your professional career, we want to hear from you. Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their «preferred employer».

We are an equal opportunity employer

We are committed to offering equal employment opportunities to all candidates and creating a work environment free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and qualifications, without regard to gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected by applicable law.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

Galician, Spanish (Required)

Time Type:

Full time

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