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Customer Success Account (CSA) - Security Identity

Remote, Spain Work-at-Home·Full-time·Added 4 days ago (last checked 2 Nov)

Concentrix

156 open roles

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Our summary

Work mode: Remote (Spain Work-at-Home)
Contract: Full-time
Spanish: Fluent
English: Required
Experience: 5+ years

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

Microsoft Entra ID (Azure AD), Active Directory, Hybrid Identity
SSO, AD FS, SAML, OAuth, OpenID Connect
Conditional Access, Identity Protection, PIM, RBAC, Identity Governance
Zero Trust architecture and Identity Security
PowerShell, Windows Server, DNS/DHCP, enterprise identity migrations
5+ years in Identity & Access Management.
Experience managing enterprise Active Directory and Entra ID environments.
Strong customer-facing consulting, support, or Customer Success background.

Nice to have

SC-300, SC-100, AZ-104, AZ-305

Ideal Profile A customer-facing Identity Security expert with strong Microsoft Entra ID and Active Directory experience, capable of leading enterprise identity modernization, security, and Zero Trust initiatives while engaging effectively with both technical and business stakeholders.

Languages

English (mandatory)
Spanish (mandatory)
Portuguese (preferred)

The role

Job Title:

Customer Success Account (CSA) - Security Identity

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a Customer Success Account Manager (CSA) - Security Identity to help enterprise customers deploy, secure, and optimize Microsoft identity solutions. Acting as a trusted advisor, you will drive adoption, governance, security, and operational excellence across Microsoft Entra ID, Active Directory, Hybrid Identity, and Zero Trust environments.

What you'll do

Lead customer engagements focused on identity and access management.
Design, implement, and optimize solutions using Entra ID, Active Directory, Entra Connect, Conditional Access, Identity Governance, and PIM.
Conduct workshops, architecture reviews, security assessments, and migration projects.
Support Zero Trust initiatives, MFA, passwordless authentication, access reviews, and compliance requirements.
Troubleshoot complex identity, authentication, federation, and access management issues.
Partner with Microsoft teams and customer stakeholders to drive successful outcomes.

How you'll work

Location: ESP Work-at-Home

Time Type: Full time

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

All open roles at Concentrix