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Customer Success Manager (CSM)

On-site in Pamplona·Added 1 month ago (last checked 15 Oct)

Agency

Michael Page España

2421 open roles

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Our summary

Work mode: On-site, Pamplona
Contract: Permanent
English: Required
Experience: 2+ years
Education: University degree

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Required profile

University degree in Engineering, Environmental Sciences, Chemistry or similar.
Minimum of 2 years of experience in Customer Success, Technical Account Management or customer-oriented technical positions.
Technical knowledge and ability to work with data, sensors, technological platforms, or monitoring solutions.
Ability to explain complex technical concepts clearly and oriented toward customer needs.
Excellent communication and interpersonal skills.
Analytical skills and a problem-solving orientation.
An autonomous, organized, proactive person oriented toward the customer.
Ability to manage multiple accounts and priorities simultaneously.
Ease of working in international environments and with stakeholders of different profiles.

Nice to have

We value

Experience in SaaS companies, data platforms or technological environments.
Knowledge of Customer Success KPIs: retention, churn, adoption, NPS/CSAT, upselling, and cross-selling.
Previous experience in industrial, environmental or technological sectors.
Knowledge of solutions related to sensors, environmental monitoring, or data analysis.

Languages

Fluent English, both spoken and written.
Knowledge of other languages will be positively valued.

Pay & benefits

What you'll get

What the position offersThe opportunity to join a growing international technology company, participating in a project with a strong technical component and direct contact with customers.

The position offers a high level of autonomy and visibility within the organization, with the ability to directly influence customer experience, solution adoption, and account growth.

Location: Spain
Experience: +2 years in Customer Success

The role

We are looking to hire a Customer Success Manager who will be responsible for accompanying customers throughout the entire lifecycle of the solutions, ensuring correct implementation and maximizing the value obtained from the technology. The selected person will be a point of reference for the customer, combining technical knowledge, business orientation, and a clear vocation for service.

Experience in technological or industrial environments.
Customer orientation and analytical capacity.

What you'll do

Main responsibilities

Manage the onboarding and implementation of new customers.
Accompany the initial configuration of the solutions and provide training.
Monitor the use of the tools and detect possible needs.
Help the customer interpret data and convert it into useful information for their business.
Build solid relationships with the main stakeholders of the accounts.
Identify possible risks of customer loss and develop loyalty actions.
Detect opportunities for growth, expansion of services, and new solutions within the accounts.
Work together with the sales team on customer development strategies.
Deliver training sessions and contribute to improving onboarding and support materials.
Collect customer feedback and relay it to internal teams.
Collaborate with the Product, Support, Engineering/Technical Office, and Sales areas.
Participate in the continuous improvement of processes related to the customer experience.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry: Staffing

In their own words

About the company & team

International technology company specialized in the development of advanced solutions for the monitoring and analysis of air quality.

The company combines technology, measuring devices, software, and data analysis to help public and private organizations better understand environmental quality and facilitate decision-making.

It currently has an international presence and customers in numerous markets, within an environment of growth and expansion.

All open roles at Michael Page España