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German Sales Team Leader/ Supervisor

On-site in València·Full-time·Added over 2 years ago

This job was published 2 years ago

Still open when we checked on 7 Oct

Overview

Job details

  • Permanent contract

    Full-time.

Requirements

  • Have the right to work in Spain

    Cross Border Talents doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • German

    The ad asks for German, or counts it in your favour.

  • Work on-site in València

    No relocation package mentioned.

Skills

Pay & benefits

What you'll get

-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30

--Friends hunting (referral) bonus

-Great office location in Barcelona

-Full paid training about the company and the project you will be working on

-Career development program and specialized courses

-Opportunities for a career abroad through the International Mobility Program

The role

What you'll do

  • As a Supervisor on our team, you will:
  • - Monitor and report team performance
    - Give agents feedback on their individual and motivate team members
    - Keep track of each agent's training
    - Participate in the recruitment process close to HR Department
    - Organize and optimize shifts
    - Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
    - Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
    - Guide on selling techniques for complex outbound driven sales
    - Maintain knowledge and expertise associated with applications specific to individual customers

Requirements

-- Are bilingual or proficient in German plus advanced level of English

- Are talented to grasp a situation with many stakeholders and team members

- Have excellent communication skills

- Have previous experience

- Can implement and manage change

- Have a high customer care orientation

- Poses project management skills

- Are able to develop personal and profesional skills

- Have IT knowledge and skills

- Have business knowledge and are commercial drive

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

- Have fun facing challenges and overcoming unbeatable obstacles

About Cross Border Talents

Cross Border Talents is a recruitment and staffing agency specializing in multilingual talent acquisition, primarily for tech, sales, and customer service roles across Europe. Based in Lisbon, Portugal, the company connects international professionals with employers in various sectors, including digital marketing, IT support, and sales, with a strong focus on roles that require specific language skills. They operate as a talent solutions provider, managing recruitment for companies that need multilingual teams, particularly in hubs like Barcelona and Malaga.

In Spain, Cross Border Talents has a significant presence, with numerous open positions in Barcelona, Madrid, Valencia, and Malaga, catering to a wide range of European languages such as German, Dutch, French, and Nordic languages. Their work culture is centered on international mobility and career development, making them a relevant partner for professionals looking to relocate to Spain. They offer opportunities in various sectors, including tech support, digital marketing, and sales, often with the possibility of remote work, which is attractive for international hires seeking to establish themselves in Spain.

Employees
50–200
Headquarters
Lisbon, Portugal
In Spain
Barcelona, Madrid, Valencia and 1 more

Good to know if you are moving

  • Cross Border Talents specializes in placing multilingual professionals, making it easier for international candidates to find roles that match their language skills.
  • They have a strong presence in Barcelona, with many roles offering relocation support for candidates moving to Spain.
  • The company works with major global tech companies, providing opportunities to work on well-known products like Google Ads.
  • Many positions are remote-friendly, offering flexibility for international hires.
  • They cover a wide range of languages, including German, Dutch, French, and Nordic languages, which is ideal for non-Spanish speakers.
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