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Freelance Operations and Community Associate — German Speaker

Remote from Spain·Added 2 months ago

CXG

9 open roles

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Overview

Job details

Freelance contract
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
CXG doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.

The role

We are growing! We are currently looking for a German Speaker Operations & Community Associate on a Freelance base

*Fresh graduates are welcome to apply

What you'll do

You will join a dynamic and fast-paced environment and work closely with our teams based worldwide. For this role, you will be responsible for the entire mission execution cycle of the Company's designated area, handling fieldworks, pilots and more. The goal is the successful, timely and cost-effective execution of the local projects. Your daily tasks will involve:

Recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific proojects (by emails/phone calls)
Manage the timely assignment and execution of the missions as per company standards, specific client requirements and project schedule/deadline.
Coordinate and report project status to the Operations Manager or the Operations Team Lead.

What you will bring along

This role requires strong interest and experience in project coordination and community management. You should also have the below:

Excellent communication skills.
Microsoft Office skills required.
Excellent abilities in organizing and coordinating project activities.
Positive and outgoing personality.
Being resourceful, proactive, and having a problem-solving mindset.
Ability to work independently, demonstrating self-motivation in managing tasks and projects
Time management and planning/scheduling.
Interpersonal skills- strong Customer-service orientation.
Knowledge of the luxury industry is a plus.
Fluency in English and German required.

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

About CXG

CXG (Customer Experience Group) is a global customer experience consulting firm that helps luxury and premium brands measure and improve their customer experience. The company provides mystery shopping, brand audits, and customer experience analytics to clients in the retail, hospitality, and luxury sectors. With a global footprint, CXG operates across multiple regions, serving well-known luxury brands with a focus on service excellence.

In Spain, CXG has a strong presence through its network of freelance evaluators and associates, particularly for luxury brand assessments across regions like Andalucía, Baleares, Canarias, Madrid, and Cataluña. The company offers flexible, field-based opportunities for international professionals, especially those with language skills (e.g., German) and an interest in the luxury sector. Work is typically project-based and remote, making it suitable for individuals seeking part-time or freelance engagements.

Founded: 2004
Employees: 500–1,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: customerexperiencegroup.com

Good to know if you are moving

CXG offers freelance and field-based roles across Spain, allowing flexible work arrangements for international professionals.
The company frequently seeks multilingual talent, such as German speakers, for operations and community roles.
Positions are often location-flexible, covering various Spanish regions, which can be ideal for those planning to live in different parts of Spain.
CXG works with luxury brands, providing exposure to high-end retail environments and customer experience standards.
As a global consultancy, CXG may offer opportunities for cross-border collaboration and career development in customer experience.

In their own words

About the company & team

Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.

All open roles at CXG