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Luxury Brand Evaluator

On-site in Málaga·Full-time·Added 8 months ago

This job was published 8 months ago

CXG

9 open roles

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Overview

Work mode: On-site, Málaga
Contract: Freelance contract, full-time hours
Driving licence: Required

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

This is a freelance, project-based position.
Flexible working hours.

The role

Do you have a refined appreciation for high-performance vehicles, luxury retail, and the experiences that surround them?
Are you familiar with the standards, service, and atmosphere that define automotive and luxury retail environments? If so, this exclusive opportunity is made for you.

Join us as a Luxury Experience Evaluator
As a Luxury Experience Evaluator, you will visit premium dealerships and boutiques and provide expert insight into the customer journey. Your perspective, based on your knowledge of high-end products and exceptional service expectations, helps the most prestigious brands perfect every detail of their experience.

What you'll do

Choose the assignments that inspire you - Select projects aligned with your interests and profile.
Experience the complete journey - Interact with experts, explore every space, and evaluate the service with a discerning eye.
Capture every detail - Analyze the atmosphere, the level of service, digital and in-person interactions, and the follow-up afterwards.
Share your insights professionally - Document your observations through structured questionnaires on our platform.

Why this opportunity is ideal for luxury enthusiasts

Exclusive access: Experience select visits to dealerships and boutiques designed for those who understand the nuances of premium brands.
Discover the art of high-end retail: Immerse yourself in refined environments and interact with specialists who showcase excellence in design, quality, and innovation.
Your experience shapes the industry: Your expectations and expertise as a luxury connoisseur will directly influence the evolution of the customer journey.

Requirements

Strong knowledge of the automotive and luxury retail industry.
Passionate about automobiles, luxury retail, and improving customer service and sales environments.
Enjoys interacting with people.
Has a keen eye for observing and discreetly noting various aspects of the shopping experience.
Has access to a car and a valid driver's license.
Ability to provide impartial and honest feedback, without personal bias, and to be punctual in completing online surveys.

About CXG

CXG (Customer Experience Group) is a global customer experience consulting firm that helps luxury and premium brands measure and improve their customer experience. The company provides mystery shopping, brand audits, and customer experience analytics to clients in the retail, hospitality, and luxury sectors. With a global footprint, CXG operates across multiple regions, serving well-known luxury brands with a focus on service excellence.

In Spain, CXG has a strong presence through its network of freelance evaluators and associates, particularly for luxury brand assessments across regions like Andalucía, Baleares, Canarias, Madrid, and Cataluña. The company offers flexible, field-based opportunities for international professionals, especially those with language skills (e.g., German) and an interest in the luxury sector. Work is typically project-based and remote, making it suitable for individuals seeking part-time or freelance engagements.

Founded: 2004
Employees: 500–1,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: customerexperiencegroup.com

Good to know if you are moving

CXG offers freelance and field-based roles across Spain, allowing flexible work arrangements for international professionals.
The company frequently seeks multilingual talent, such as German speakers, for operations and community roles.
Positions are often location-flexible, covering various Spanish regions, which can be ideal for those planning to live in different parts of Spain.
CXG works with luxury brands, providing exposure to high-end retail environments and customer experience standards.
As a global consultancy, CXG may offer opportunities for cross-border collaboration and career development in customer experience.

In their own words

About the company & team

About CXG
CXG collaborates with the most prominent luxury brands in over 70 countries, supported by a global network of more than 80,000 evaluators. With nearly two decades of experience perfecting the luxury customer experience, we are dedicated to raising the standards of the world's most prestigious brands.

Join CXG Live, our mobile platform where you can access exclusive assignments, complete certifications, and share your insights.

All open roles at CXG