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Technical Account Manager (TAM) with English

Hybrid in Madrid·Added yesterday

Orquest - Retail Smart Planning

6 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Orquest - Retail Smart Planning doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

✨ A key role in a fast-growing international SaaS company.

🌍 A global and diverse team with a collaborative culture.

💡 Autonomy and real impact to drive change.

💎 Beyond the salary:

Full medical insurance.
OpenUp platform for your emotional well-being.
Cobee for flexible compensation (meals, transport, etc.).
Language classes so you can keep growing.

The role

We are looking for a Technical Account Manager (TAM) with a high level of English to help us fulfill this mission with every client, ensuring they maximize the value of our product through effective configurations, integrations, and technical training.

What you'll do

As a key technical partner during the client adoption phase, you will drive technical initiatives aligned with their strategy:

Technical Leadership (Technical Lead): You will be the primary technical point of contact during the adoption phase for a defined portfolio of clients within a specific region or industrial sector.
Hands-on configuration and integration (Hands-on): You will support clients in product configuration, customizations, and the implementation of best practices. You will also guide and assist with integrations, including APIs, third-party systems, and data flows.
Translating business to technology: You will translate business requirements into scalable technical solutions.
Strategic collaboration: You will work alongside CSMs (Customer Success Managers) to execute the client success plan and achieve measurable results.
Proactive optimization: You will provide proactive technical recommendations to improve adoption and value realization. Additionally, you will troubleshoot complex technical issues and identify optimization opportunities.

Requirements

🧩 What we are looking for

We are looking for a proactive professional, with a strong sense of ownership, solid analytical skills, and enthusiasm to grow within a collaborative team:

Experience: You have more than 2 years of experience in client-facing technical roles such as Technical Account Management, Solutions Engineering, Implementation, or similar positions, preferably within a SaaS environment.
Technical knowledge: You have a solid understanding of SaaS platforms, REST APIs, integrations, data mapping, and fundamental knowledge of databases and systems architecture.
Analytical problem-solving: Ability to diagnose and solve technical problems in a structured and analytical manner. Additionally, you can communicate complex technical concepts clearly to both technical and non-technical profiles.
Consultative approach: Demonstrated ability to translate business objectives into executable technical plans, focusing on adoption and value generation.
Training and documentation: Hands-on experience managing complex product configurations and supporting system integrations. Likewise, you have experience creating, maintaining, or collaborating on technical documentation to facilitate client adoption.
Location: Our main offices are in Madrid, but residing in another city is not an impediment for this position.
Languages: Fluent proficiency in Spanish and English is essential.

About Orquest - Retail Smart Planning

Orquest is a retail technology company specializing in intelligent planning solutions for the retail industry. Their platform helps retailers optimize operations through data-driven planning, covering areas such as demand forecasting, assortment planning, and inventory management. The company serves enterprise clients in the retail sector, providing software that integrates with existing systems to improve efficiency and profitability.

Orquest is headquartered in Madrid, Spain, and operates primarily from this location. The company's work culture is focused on innovation and customer success, with a strong emphasis on building long-term relationships with clients. For international professionals, Orquest offers the opportunity to work in a dynamic, growing tech company in Spain's capital, with roles that involve direct interaction with global retail clients. The company values diverse perspectives and is open to hiring international talent to support its expanding customer base.

Employees: 70
Headquarters: Madrid, Spain
In Spain: Madrid
Website: orquest.com

Good to know if you are moving

Orquest is based in Madrid, offering a central location in Spain's capital with a growing tech ecosystem.
The company focuses on retail smart planning, providing opportunities to work with cutting-edge data and analytics tools.
Roles like Customer Success Manager and Enterprise Account Executive involve direct interaction with international retail clients, making English language skills valuable.
As a growing company, Orquest may offer more flexibility and opportunities for career growth compared to larger corporations.

In their own words

About the company & team

Orquest was born from a conviction: in the retail sector, every interaction counts. A fundamental part of the in-store experience is people—both customers and employees—and our software was created precisely to synchronize both. We put AI and machine learning (machine learning) at the service of stores so they always have the right employee, in the right place, at the right time.

All open roles at Orquest - Retail Smart Planning