Technical Account Manager (TAM) with French

🧩 What we are looking for

We are looking for a proactive professional, with a strong sense of ownership, solid analytical skills, and enthusiasm to grow within a collaborative team:

• Experience: You have more than 2 years of experience in client-facing technical roles such as Technical Account Management, Solutions Engineering, Implementation, or similar positions, preferably within a SaaS environment.
• Technical knowledge: You have a solid understanding of SaaS platforms, REST APIs, integrations, data mapping, and fundamental knowledge of databases and systems architecture.
• Analytical problem-solving: Ability to diagnose and solve technical problems in a structured and analytical manner. Additionally, you can communicate complex technical concepts clearly to both technical and non-technical profiles.
• Consultative approach: Demonstrated ability to translate business objectives into executable technical plans, focusing on adoption and value generation.
• Training and documentation: Hands-on experience managing complex product configurations and supporting system integrations. Likewise, you have experience creating, maintaining, or collaborating on technical documentation to facilitate client adoption.
• Location: Our main offices are in Madrid, but residing in another city is not an impediment for this position.
• Languages: Fluent proficiency in Spanish, English, and French is essential.

Orquest was born from a conviction: in the retail sector, every interaction counts. A fundamental part of the in-store experience is people—both customers and employees—and our software was created precisely to synchronize both. We put AI and machine learning (machine learning) at the service of stores so they always have the right employee, in the right place, at the right time.

We are looking for a Technical Account Manager (TAM) with fluent French to help us fulfill this mission with every client, ensuring they maximize the value of our product through effective configurations, integrations, and technical training.

As a key technical partner during the client adoption phase, you will drive technical initiatives aligned with their strategy:

• Technical Leadership (Technical Lead): You will be the primary technical point of contact during the adoption phase for a defined portfolio of clients within a specific region or industrial sector.
• Hands-on configuration and integration (Hands-on): You will support clients in product configuration, customizations, and the implementation of best practices. You will also guide and assist with integrations, including APIs, third-party systems, and data flows.
• Translating business to technology: You will translate business requirements into scalable technical solutions.
• Strategic collaboration: You will work alongside CSMs (Customer Success Managers) to execute the client success plan and achieve measurable results.
• Proactive optimization: You will provide proactive technical recommendations to improve adoption and value realization. Additionally, you will troubleshoot complex technical issues and identify optimization opportunities.