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90,000+ live jobsHybrid in Barcelona·Full-time·Added 2 days ago (last checked 22 Oct)
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Not a refusal, but not a yes. Worth asking in your first message.
Nice to have
3-5 years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies.
Managerial experience leading and developing high-performing teams, with the ability to coach, motivate and build a culture of ownership and collaboration.
Bachelor’s/Master’s degree in Engineering, Economics, Business or a related field. An MBA or equivalent post-graduate program is a strong plus, especially if paired with operational experience in on-demand or last-mile delivery.
Strong analytical capability, problem solving and data driven decision-making. You’re comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus.
Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company’s goals.
Confidence in negotiating with external partners, from large organisations to courier communities and third-party fleets, while being able to clearly communicate Glovo’s value proposition.
Excellent communication skills in English (B2+), both written and verbal (to the team and senior management)l.
Hands-on mentality. You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it.
Ability to establish strong ways of working and comfort managing multiple priorities, stakeholders and tight timelines in a high-growth competitive environment.
Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases.
Proactive, bias toward action and continuous improvement mindset. You move things forward, remove blockers and enable faster execution while being curious about improving processes using experimentation, cross-functional alignment and out-of-the-box initiatives.
Empathy, openness and humility. People-centered leadership style with a genuine drive to build strong teams, meaningful knowledge sharing community and create lasting impact to improve the life of millions of users, couriers and partners through technology.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
Job Ref ID: JR0087805
Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.
Help to Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.
Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.
Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.
Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.
Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.
Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners
Recruiter conversation
With a recruiter
You'll meet one of our recruiters to talk about your motivation, your background, and why you think Glovo could be your next move. We'll also cover cultural alignment and help you understand what the next steps will look like.
Hiring Manager interview
With a Hiring Manager
This one's with the Hiring Manager. Expect a deep dive into your skills and capabilities, problem-solving mindset, and growth potential. We'll look at your experience, but also how you think, collaborate, and if you could be a great asset in the team/company growth in the future.
Practical challenge
With panel of interviewers including the Hiring Manager
You'll get a practical challenge — something relevant to the role — to work on and present to a panel of interviewers including the Hiring manager. It's our way of seeing how you think through real problems, make decisions, and communicate your ideas.
Stakeholder meeting
With a stakeholders you'd potentially work with
You'll meet with other relevant stakeholders you'd potentially work with. This step is all about making sure we're a strong mutual match — in values, in energy, and in how we work together.
Offer · With a recruiter
Glovo is a Barcelona-based on-demand delivery platform that connects users with local couriers and partner stores to deliver food, groceries, and other products in minutes. Operating across more than 25 countries in Europe, Africa, Asia, and Latin America, the company has become one of Europe's leading multi-category delivery apps, processing millions of orders annually and employing thousands of people globally.
Glovo was founded in Barcelona in 2015 and maintains its global headquarters there, with a significant presence in Spain. The company is known for its fast-paced, startup-like culture, flexible working arrangements, and a strong focus on technology, data, and product innovation, making it an attractive option for international professionals looking to work in a dynamic, multicultural environment in Spain.
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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