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Salesforce Technical Lead

Remote from Spain·Full-time·Added yesterday (last checked 10 Nov)

Dentsu

40 open roles

Our summary

Work mode
Remote from Spain
Contract
Permanent, full-time hours
English
Required
Experience
3+ years
Benefits
Private health insurance

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Skills

Nice to have

Pay & benefits

What you'll get

  • Permanent contract.

  • Flexible Schedule. We make it easy. Balance your professional and personal life.

  • Certifications plan. Improve your skills and get the official certificate from our main partners.

  • Home Office. You decide and we support you.

  • Flexible retribution (public transport ticket, Ticket restaurtant,...).

  • Health insurance.

  • OMEGA in action. Our commitment to a better society is not just an intention

  • Professional development: Evolve, grow and get where you want to go.

The role

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.

We are currently looking for a Technical Lead to join our team

What you'll do

  • Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.

  • Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.

  • Detect and notify risks in the technical management of project/client profitability.

  • Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.

  • Ensure the fulfillment of the project's technical objectives.

  • Ensure compliance with the agreed software quality standards with Omega's Technical Management.

  • Supervise the effort estimations of the development and support team during the testing phase of a project.

  • Collaborate with the PM/DM in project demos for the client.

  • Ensure the final delivery of technical documentation for a project.

  • Participate in the development and training of the technical team, advising them to improve their technical skills.

  • Identify possible technical Up & Cross Selling opportunities.

  • Identify possible methodological improvements for the technical team.

  • Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.

Main Tasks

Required Experience

  • 3+ years participating in the full lifecycle of Salesforce.com implementations.

  • Experience in Salesforce.com projects.

  • Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud,

  • Experience with agile methodologies.

  • High level of English.

#OMEGA

Location: Remote - Spain

Brand: Omega

Time Type: Full time

Contract Type: Permanent

About Dentsu

Dentsu is a global advertising and marketing services company, founded in Tokyo in 1901, with a presence in over 145 countries and regions. It operates through a network of agencies including Dentsu Creative, Carat, iProspect, dentsu X, and Merkle, delivering integrated services across Media, CXM (Customer Experience Management), and Creative, with a focus on end-to-end experience transformation and business transformation for major brands.

Industry
Advertising and Marketing Services
Founded
1901
Employees
50,000–100,000
Headquarters
Tokyo, Japan
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Dentsu has a dedicated Spain office, with roles in media, creative, and technology, offering opportunities for international professionals.
  • The company operates in over 145 countries, providing a global network that may facilitate cross-border career mobility.
  • Dentsu's Spain operations are part of a large global organization, with a strong focus on digital transformation and data-driven marketing.
  • The company's careers page lists roles in Spain such as Salesforce Consultant, Data Engineer, and Frontend Developer, indicating a need for tech and data skills.
  • Dentsu emphasizes innovation and sustainability, which may appeal to professionals seeking a purpose-driven employer.

In their own words

About the company & team

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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