The English-language job board for Spain

Customer Success & Support

Hybrid in Barcelona·Full-time·Added 6 months ago

This job was published 6 months ago

Didit

2 open roles

Apply

Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Didit doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

Hybrid in Barcelona — in-person collaboration with the flexibility to do your best work.
A high-impact role with ownership and visibility — you'll own the customer relationship and be heard across product, engineering, and sales.
Real growth — the chance to grow with us and help build the best identity company in the world.

We'll discuss compensation directly during the process.

Requirements

Nice to have

A solid understanding of KYC, AML, or identity-verification standards.

The role

What you'll do

Make sure every client gets the maximum value from Didit. You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day.

End-to-end support — guide clients through configuring their verification flows for a seamless experience, proactively.
Resolve issues fast — act as a product expert and clear operational doubts about the platform with speed and precision.
Be the client's advocate — listen deeply to needs and feedback, and turn them into actionable insight for product and engineering.
Drive onboarding — help new customers nail their first steps on the platform for a high-impact start.
Own the relationship — build trust-based relationships that drive long-term retention and adoption.
Close the feedback loop — be the voice of the customer, systematically routing technical issues and feature requests to the engineering team.
Spot revenue signals — surface expansion opportunities and churn risks to the sales team to support growth and retention.

How you'll work

full-time

permanent

What we're looking for

Experience — prior Customer Success, Account Management, or Support experience, ideally in B2B SaaS, Fintech, or Compliance.
Languages — excellent communication and negotiation skills in English and Spanish (others a plus).
Soft skills — exceptional active listening and a genuine client-first mentality.
Mindset — strong ownership and the ability to thrive in a high-pressure, fast-paced startup.
Profile — ambitious, proactive, and results-driven, with a real desire to grow within the company.

About Didit

Didit is a Barcelona-based identity verification company that provides AI-powered KYC (Know Your Customer) and KYB (Know Your Business) solutions. The company offers a unified platform for identity verification, AML (Anti-Money Laundering) screening, and biometric authentication, serving businesses across various sectors including fintech, crypto, and e-commerce. Didit positions itself as a privacy-first alternative to traditional verification providers, offering free identity verification services to its clients.

Didit was founded in Barcelona and maintains its headquarters there, with a growing presence in international markets. The company's work culture emphasizes innovation in AI and machine learning, with a strong focus on biometrics and fraud prevention. For international professionals, Didit offers opportunities to work in a fast-growing Spanish tech company with a global client base, and the presence of an AI Engineer role that can be based in either San Francisco or Barcelona highlights its cross-border operations.

Industry: Identity Verification
Founded: 2020
Employees: 50–200
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: didit.me

Good to know if you are moving

Didit is headquartered in Barcelona, a major tech hub in Southern Europe, offering a vibrant lifestyle and a growing international community.
The company offers a hybrid work model, with some roles based in Barcelona and others in San Francisco, providing flexibility for international hires.
As a startup, Didit offers opportunities for significant impact and career growth, with a flat hierarchy and a focus on innovation.
The company's product is used globally, so English is likely a working language, making it accessible for non-Spanish speakers.
Barcelona's location offers easy access to other European cities, making it a convenient base for travel and exploration.

All open roles at Didit