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Customer Care Specialist - French Market

On-site in Barcelona·Full-time·Added yesterday

Amenitiz

17 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Amenitiz doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Barcelona /
No relocation package mentioned.

Pay & benefits

What you'll get

Competitive salary with performance-based incentives
Stock options with a progressive vesting schedule
Comprehensive health insurance
25 days of holidays from day one, rising to 28 after your first year and 30 after two years
€10 a day for lunch through our virtual canteen, Kombo, every day you work from the office
Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options
On-demand salary access - no need to wait until the end of the month
Any book, purchased for you, plus access to a shared team library

Requirements

What we're looking for

Native French speaker with strong written and verbal English
Minimum one year of experience in a customer-facing role - chat, phone, or email support
Strong customer orientation with the ability to tailor communication to different profiles and situations
A natural problem-solver: structured in your approach, creative when needed, and calm under pressure
Empathetic and attentive - you listen to understand, not just to respond
Organised and proactive, with the ability to manage multiple open cases without losing quality or follow-through
Comfortable working autonomously while collaborating effectively across teams

Nice to have

Fluent in Spanish is a strong plus

The role

As a Customer Care Specialist for the French Market at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.

This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.

What you'll do

Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance
Guide customers through the platform, building their product knowledge and reducing dependency on reactive support
Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed
Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention
Listen actively and adapt your communication style to each customer's profile and level of technical familiarity
Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes
Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve complex cases and close the feedback loop
Stay current on new features and product updates to ensure customers always receive accurate, relevant guidance

About Amenitiz

Amenitiz is a hospitality technology company that provides an all-in-one platform for independent hoteliers and vacation rental owners to manage their online presence, bookings, and payments. Founded in 2018, the company has grown rapidly and now serves thousands of properties across Europe, with a focus on simplifying the digital operations of small and medium-sized accommodations. Its platform includes website building, channel management, and payment processing, positioning it as a key player in the hospitality SaaS space.

Amenitiz is headquartered in Barcelona, Spain, where it maintains its main office and a significant portion of its workforce. The company has a strong international presence, with teams serving multiple European markets, including France, Italy, and Spain. For international professionals, Amenitiz offers a dynamic, fast-paced startup environment with opportunities to work in multilingual teams, and it actively hires for roles that require fluency in various European languages. The company emphasizes career growth and provides a supportive culture for employees looking to make an impact in the hospitality technology sector.

Industry: Hospitality SaaS
Founded: 2018
Employees: 100–500
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: amenitiz.com

Good to know if you are moving

Amenitiz is headquartered in Barcelona, a major tech hub in Spain, offering a vibrant lifestyle and a growing startup ecosystem.
The company operates in multiple European markets, and many roles require fluency in languages such as French, Italian, or Spanish, making it a good fit for multilingual professionals.
Amenitiz offers a hybrid work model, allowing for flexibility between office and remote work.
The company provides opportunities for career growth in a fast-scaling startup environment, with a focus on employee development.
Amenitiz supports relocation to Barcelona for international candidates, with a supportive onboarding process.