Technical Customer Success Manager (Spanish)

On-site in Barcelona·Full-time·Added today

fonio

27 open roles

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Overview

Job details

€60,000 - €80,000 a year
Gross, as stated in the ad.
About €3,460 - €4,410 a month after tax, or €3,480 - €4,750 under the Beckham regime.
Full-time hours
Per the ad.
Blue Card threshold
Indicative — the ad doesn’t promise sponsorship.

Requirements

Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.

The role

As Technical Customer Success Manager for the Spanish market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.

You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.

What you'll do

Own a portfolio of Spanish SMB customers across their full lifecycle
Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
Maximize the value generated from each customer in your portfolio
Spot churn risks early and act on them
Manage your activity autonomously in HubSpot

Requirements

What we're looking for

2-5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
Ideally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
- Experience with tools like n8n, make.com, codex or similar
An affinity for tech / AI products is a real plus
Native or C2 Spanish, strong English
Structured, autonomous, results-driven
You build trust easily with customers, by phone or video
You take initiative, test, iterate, and don't wait to be told what to do
Comfortable with CRM (ideally HubSpot) and data-driven workflows
Willing to relocate to Vienna for 1-2 months initially

Pay & benefits

What you'll get

€60,000-80,000 OTE
Equity: you help build it, you should own a piece of it
Equipment of your choice
A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)
Regular team offsites
Office in Vienna or Barcelona, onsite, in an ambitious team that wants to do the most exciting work of their careers

Hiring process

15 min intro call
30 min skill interview
30 min getting to know the country's Go-to-Market manager
20 min culture call with our Founders

About fonio

Fonio is a technology company that provides a customer service and support platform for modern businesses. The company offers a suite of tools designed to streamline customer interactions, automate workflows, and improve team collaboration. Fonio is a relatively small, venture-backed startup operating in the customer service software space, competing with larger, established players in the market.

Fonio has its Spanish headquarters in Barcelona, which serves as its main operational hub for the Spanish market. The company is actively hiring international professionals, particularly those with Italian, French, and German language skills, to support its expansion into new European markets. This makes it a relevant employer for international professionals looking to relocate to Spain, offering a multicultural and dynamic work environment.

Founded: 2021
Employees: 11–50
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: fonio.ai

Good to know if you are moving

Fonio's team is international, with colleagues from various European countries, making it a multicultural environment.
The company's working language is English, but it is actively hiring for Italian, French, and German-speaking markets, which is a plus for multilingual professionals.
The company is a startup, offering the opportunity to have a high impact on its growth and development.
The company offers a remote-friendly work culture, allowing for flexibility in location.
The company is focused on the European market, making it a good fit for professionals looking to work in a fast-paced, international environment.

In their own words

About the company & team

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe's market leader for AI phone agents for SMBs. Now we're expanding globally and into new products.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of Europe's fastest-growing companies.

All open roles at fonio