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Technical Customer Success Manager (Spanish)

On-site in Barcelona·Full-time·Added 1 month ago (last checked 9 Nov)

fonio

34 open roles

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Our summary

Salary: €60,000 - €80,000 a year
About €3,460 - €4,410 a month after tax, or €3,480 - €4,750 under the Beckham regime.
Work mode: On-site, Barcelona
Contract: Full-time
Spanish: Fluent
English: Required
Experience: 2+ years

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Pay clears the EU Blue Card threshold
The advertised pay is over the €41,356 bar, so the route exists if fonio uses it.

More jobs over the Blue Card threshold

Skills

Requirements

What we're looking for

2 to 5 years in Customer Success, Account Management, Forward Deployment Engineering or a technical client-facing role in SaaS or B2B.
Strong technical understanding, comfortable reading API documentation and error logs to troubleshoot setup issues independently.
Native or C2 Spanish and strong English.
Structured, autonomous and results-driven.
Builds trust with customers easily, by phone or video.
Takes initiative, tests and iterates without waiting to be told what to do.
Comfortable working with a CRM and data-driven workflows.
Willing to relocate to Vienna for 1 to 2 months at the start.

Nice to have

Experience with tools like n8n, Make, Codex or similar.
Experience with HubSpot.
Affinity for tech and AI products.

Pay & benefits

What you'll get

€60,000 to €80,000 OTE
Equity
Equipment of your choice
Regular team off-sites
A product customers love (4.5 stars on Trustpilot, Google and OMR)
On-site in our Vienna or Barcelona office, in an ambitious team

The role

As Technical Customer Success Manager for Spain, you are the main point of contact for our SMB customers once they've signed. You own their success, satisfaction and retention end to end.
You actively build each relationship, find what drives value for the customer and make sure they get the most out of fonio. Most of your time is spent in calls and meetings with customers and on implementing or improving their setups.

What you'll do

Portfolio ownership: Own a portfolio of Spanish SMB customers across their full lifecycle with fonio.
Customer engagement: Build relationships, surface value and find new use cases for AI agents to keep customers engaged.
Implementation: Help customers set up their AI assistant, implement workflows for medium-complex cases and coordinate with developers on advanced setups.
Proactive outreach: Run check-ins and proactive calls based on usage signals such as low engagement, expansion opportunities or setup friction.
Value and retention: Maximise the value of every customer in your portfolio and spot churn risks early to act on them.
Playbooks: Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives.
CRM: Manage your activity autonomously in HubSpot.

Hiring process

3 steps3 interviews

Send your CV
Intro Call
With a Talent Acquisition · Phone call
A 15-minute intro call.
Skill Interview
A 30-minute deep dive on your technical skills of the role through a case.
Cultural Fit
A 20-minute cultural fit conversation.

Hiring process

15 min Intro Call with Talent Acquisition
30 min Skill Interview (Deep dive on your technical skills of the role through a case)
20 min Cultural Fit

How we hire?
We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.

fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is.
Need an adjustment in the process? Just tell us.

Please send your CV in English. Then knock us off our feet 🚀

About fonio

Fonio is a technology company that provides a customer service and support platform for modern businesses. The company offers a suite of tools designed to streamline customer interactions, automate workflows, and improve team collaboration. Fonio is a relatively small, venture-backed startup operating in the customer service software space, competing with larger, established players in the market.

Fonio has its Spanish headquarters in Barcelona, which serves as its main operational hub for the Spanish market. The company is actively hiring international professionals, particularly those with Italian, French, and German language skills, to support its expansion into new European markets. This makes it a relevant employer for international professionals looking to relocate to Spain, offering a multicultural and dynamic work environment.

Founded: 2021
Employees: 11–50
Headquarters: Barcelona, Spain
In Spain: Barcelona

Good to know if you are moving

Fonio's team is international, with colleagues from various European countries, making it a multicultural environment.
The company's working language is English, but it is actively hiring for Italian, French, and German-speaking markets, which is a plus for multilingual professionals.
The company is a startup, offering the opportunity to have a high impact on its growth and development.
The company offers a remote-friendly work culture, allowing for flexibility in location.
The company is focused on the European market, making it a good fit for professionals looking to work in a fast-paced, international environment.

In their own words

About the company & team

☎️ About fonio
fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We're growing fast across Europe, the UK, the US and Brazil.

We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.

We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of the fastest-growing companies! 🚀

All open roles at fonio