System Engineer (User Management)

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here's what we offer:

• A rewarding Compensation package! Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Continuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

• Higher vocational training
• Minimum experience of at least 2 years in Service Desk
• High level of spoken and written English, it is the language of communication of our customers (level test will be done).
• Technical IT background
• Experience on user management technical skills
• Knowledge of identity management technologies (examples: AD,GOOGLE,SAILPOINT)
• Good analytical and problem solving skills
• Strong communication skills, especially when explaining technical information,
• Good time management skills to meet users' needs and problems.
• Passion for technology
• Experience on automation and coding
• Knowledge of Sailpoint identity and access management technology

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!

We're seeking an experienced System Engineer to join our Corporate IT Services team in Barcelona to provide the highest level of user experience. Our goal is to achieve the same level of user experience that users have in their personal lives. Provide the best services,features and tools to improve our internal support to employees in four areas: support, user management, procure desk and endpoints & apps management. If you're ready to soar, we're ready to take you there.

The Role's Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a System Engineer in the Corporate IT Services team you will be in charge of:

• Provide Level 2 support for end users focusing on identity management issues
• Assist in identifying and implementing automation opportunities
• Provide technical information, analysis and recommendations to leadership
• Analyze and tune system performance, capacity and functionality of complex systems
• Review methods and procedures to ensure data integrity, protection and security standards.

This area is responsible for all user management support, starters and leavers process, credential and access management, as well as the daily operations and develop/evolve the UM service, implement initiatives to improve service, end to end responsibility of the full stack, based on defined KPIs and SLAs.