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Student Advisor (French and English)

Hybrid in Barcelona, Cataluna +1·Added 3 days ago

EF Education First

10 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
EF Education First doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Be near Barcelona, Cataluna, Spain / Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.

Requirements

What we're looking for

Excellent writing and speaking skills in French and English
Highly responsible with a strong sense of ownership and autonomy
Focused on students' satisfaction and ready to go the extra mile
Cultural awareness and interpersonal skills that establish a trusted advisor relationship with students
Ability to remain calm and organized under pressure and with uneasy students

The role

Be the advisor of hundreds of our students, who are learning languages with EF Language Live!

What you'll do

Motivating and guiding our students through our online school
Advising on how to achieve personal and company learning targets via phone, chat, and email
Presenting the different school features and options to provide a customized service
Overcoming student objections, anticipating their needs by giving personal solutions to manage time and progress
Offering call and follow-up service in French (C2 level) and English (C1 or C2 level). Other languages spoken will be a plus
Hosting school demo webinars
Providing technical advice and solutions to ensure all our students have the best learning experience using EF products
Responding to all questions directly or by relaying them to our Global Customer Service by email or chat
Meeting the operational requirements for the quality and productivity of customer support services
Reporting to your Supervisor

About EF Education First

EF Education First is a global education company specializing in language training, educational travel, academic degrees, and cultural exchange programs. Founded in 1965, EF operates in over 100 countries and is one of the largest private education organizations in the world, with a strong focus on immersive learning experiences and international mobility.

In Spain, EF has a significant presence with offices in Madrid and Barcelona, offering roles in sales, customer service, and educational program support. The company is known for its multicultural work environment, with teams composed of professionals from various nationalities, making it an attractive option for international hires seeking to work in Spain while leveraging their language skills.

Industry: Education
Founded: 1965
Employees: 50,000+
Headquarters: Lucerne, Switzerland
In Spain: Madrid, Barcelona
Website: ef.com

Good to know if you are moving

EF has a highly international workforce, with employees from over 100 nationalities, making it easy for expats to integrate.
The company offers language learning opportunities to employees, which can be beneficial for those looking to improve their Spanish.
EF's Spain offices are located in major cities like Madrid and Barcelona, providing vibrant urban lifestyles and strong expat communities.
Roles such as Junior Sales Consultant and Customer Success Agent often require multilingual skills, making them ideal for international professionals.
EF provides structured training and career development programs, supporting long-term growth within the organization.

All open roles at EF Education First