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Customer Success Agent (German Speaker)

Hybrid in Barcelona, Cataluna +1·Added 5 months ago

This job was published 5 months ago

EF Education First

10 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
EF Education First doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Be near Barcelona, Cataluna, Spain / Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

Work in a multinational office (25 different nationalities).
Work with passionate and enthusiastic people.
28-day holidays/year.
Flexible Remuneration Plan: Private medical insurance, childcare voucher, restaurant tickets.
Career opportunities internationally.
Monthly happy hour in office & Summer & Christmas party

The role

As a Customer Success Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English online.

The Customer Success Agent is responsible for welcoming and onboarding our students to EF English Live online school, getting them set up to use the platform, helping them build strong learning habits, and supporting them all throughout their lifetime with us.

What you'll do

Organize and host engaging onboarding webinars for new EF English Live students, providing a clear introduction to the platform's features and available resources
Ensure that the customer delivers on his payment schedule.
Find solutions with students to proactively avoid cancelations.
Be our students' point of contact should they require support via our omnichannel solutions (video calls, audio calls, chat, emails, etc). to ensure they have a great experience with EF English live.
Be the customer facing embodiment of our EF EnglishLive brand promise to help students "Learn English. Finally."
Investigate and escalate potential technical or teachers related issues to our central teams and liaise with them for resolution.
Be our customers' best advocate.
The Customer Service Agent's performance will be assessed on our students' cancellations rate, school usage, progress, and student's satisfaction.
We are consistently aiming to improve and deliver an even better customer experience. This role might therefore continuously evolve.

How you'll work

The position requires working from 9 am - 19 pm, Monday to Friday including 2 days a week in our Barcelona Office.

Skills/Personality

Native speaker in German (other languages are a plus)
Advanced communication skills in English (B2).
An obsession with providing great customer experience.
Excellent interpersonal skills, a natural networker who loves talking to people
A love and energy for working with others - both internally and customer-facing.
A focus identifying issues and blockers and resolving those.
You are comfortable owning issues, projects, and tasks from start to finish
Above and beyond is the only way you do things

About EF Education First

EF Education First is a global education company specializing in language training, educational travel, academic degrees, and cultural exchange programs. Founded in 1965, EF operates in over 100 countries and is one of the largest private education organizations in the world, with a strong focus on immersive learning experiences and international mobility.

In Spain, EF has a significant presence with offices in Madrid and Barcelona, offering roles in sales, customer service, and educational program support. The company is known for its multicultural work environment, with teams composed of professionals from various nationalities, making it an attractive option for international hires seeking to work in Spain while leveraging their language skills.

Industry: Education
Founded: 1965
Employees: 50,000+
Headquarters: Lucerne, Switzerland
In Spain: Madrid, Barcelona
Website: ef.com

Good to know if you are moving

EF has a highly international workforce, with employees from over 100 nationalities, making it easy for expats to integrate.
The company offers language learning opportunities to employees, which can be beneficial for those looking to improve their Spanish.
EF's Spain offices are located in major cities like Madrid and Barcelona, providing vibrant urban lifestyles and strong expat communities.
Roles such as Junior Sales Consultant and Customer Success Agent often require multilingual skills, making them ideal for international professionals.
EF provides structured training and career development programs, supporting long-term growth within the organization.