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87,000+ live jobsHybrid in Madrid·Full-time·Added 3 months ago (last checked 12 Oct)
438 open roles
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Not a refusal, but not a yes. Worth asking in your first message.
Nice to have
This job advert was originally written in Spanish.
We offer a range of social benefits that will contribute to your well-being.
- Exclusive discounts and financing options.
- Life insurance.
- Corporate University.
- Ongoing training for professional development.
- Study aid for employees' children.
- Own medical service.
- Flexible compensation plan.
Are you looking to develop your talent and a place where your effort is recognized? We offer you a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team, where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.
The project waiting for you.
You will be responsible for driving continuous improvement of Contact Center operational processes, ensuring an end-to-end holistic view and aligning operations with business objectives and customer experience. You will work in a newly created position with a strategic role within the organization's transformation, using data analysis and tools such as Celonis to identify optimization opportunities, lead improvement initiatives, and ensure more efficient, scalable, and standardized processes.
Main duties and requirements.
Duties
Requirements
El Corte Inglés is Spain's largest department store group and one of the country's most iconic retail companies. Founded in 1940, it operates a vast network of department stores, hypermarkets (Hipercor), supermarkets (Supercor), and an extensive online retail platform. The company also has significant operations in travel agencies, insurance, and financial services, employing tens of thousands of people across Spain and internationally.
With its headquarters in Madrid, El Corte Inglés has a strong presence throughout Spain, with stores and offices in nearly every major city. The company is known for its traditional, customer-centric retail culture and offers a wide range of roles, from sales and logistics to technology, data analysis, and corporate functions. For international professionals, El Corte Inglés provides opportunities to work in a major Spanish company, though Spanish language proficiency is typically essential for most positions.
If this position interests you, we invite you to apply, as your experience could be very valuable to us. In our company, all people are welcome.
or browse Madrid·Operations·Mid-level·Hybrid·Community of Madrid·Retail
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