Empatif is a Spanish human resources and staffing firm that specializes in recruitment, temporary employment (ETT), and talent management services across various industrial and service sectors. The company operates as a strategic partner for businesses throughout Spain, providing workforce solutions ranging from logistics and manufacturing to hospitality and administrative support.

With a significant presence in Catalonia, Galicia, and Madrid, Empatif offers a wide array of entry-level and specialized roles suitable for international professionals already residing in Spain. While many of their operational roles require Spanish proficiency, they frequently manage positions for international clients and logistics hubs where multilingual skills or specific technical certifications are valued.

Empatif was established to provide flexible HR solutions in Spain, focusing on proximity and personalized service for both companies and candidates. It has grown into a multi-sector staffing agency with a strong footprint in Spain's major industrial and logistics hubs.

For international professionals

Focuses on temporary and permanent staffing across diverse sectors like logistics, food industry, and hospitality.
Strong regional presence in Catalonia (Granollers, Barcelona) and Galicia (A Coruña).
Offers roles that are often accessible to those with valid work permits looking for immediate placement in the Spanish labor market.
Regularly recruits for administrative and customer service roles requiring English (C1) or international client management experience.
Provides a gateway for technical professionals such as mechanics, electricians, and logistics coordinators.

Native French Phone/Backoffice Agent - Remote

Empatif Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Empatif, we are looking for a NATIVE FRENCH Phone/Backoffice Agent to join our 100% remote team. This is an opportunity for those seeking a dynamic and challenging job from the comfort of their home.

Responsibilities:

* Handle customer calls and resolve their concerns efficiently.
* Provide information about our products and services.
* Maintain accurate records of customer interactions.
* Collaborate with other departments to ensure customer satisfaction.
* Perform administrative tasks related to incident management.
* Provide back-office support by performing follow-up tasks and ticket management
* Support in training phone agents

Conditions:

- Mon-Fri from 10:00 to 14:00 and from 15:00 to 19:00

-Salary 10.209 euros gross/h

View original advert (Spanish)

Desde Empatif estamos en búsqueda de un Agente Telefónico/Backoffice NATIVO FRANCES que se una a nuestro equipo 100% remoto. Esta es una oportunidad para aquellos que buscan un trabajo dinámico y desafiante desde la comodidad de su hogar.

Responsabilidades:

* Atender llamadas de clientes y resolver sus inquietudes de manera eficiente.
* Proporcionar información sobre nuestros productos y servicios.
* Mantener registros precisos de interacciones con clientes.
* Colaborar con otros departamentos para asegurar la satisfacción del cliente.
* Realizar tareas administrativas relacionadas con la gestión de incidencias.
* Ofrecer soporte backoffice realizando tareas de seguimiento y gestión de tickets
* Apoyo en formacion a agentes telefonicos

Condiciones:

- De L-V de 10h a 14 y de 15h a 19h

-Salario 10.209 euros b/h