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Corporate Telephony Specialist (Teams, Genesys Cloud, Power BI)

Hybrid in Barcelona·Added yesterday (last checked 15 Oct)

Experis España

147 open roles

Overview

Work mode
Hybrid, Barcelona
Hours
Monday to Friday
English
Required
Experience
6+ years
Benefits
Private health insurance, flexible pay plan, meal vouchers

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Between 6 and 9 years of experience
  • Microsoft Teams Telephony (Direct Routing, Operator Connect)
  • Genesys Cloud for Customer Contact Center telephony
  • SBC Administration (Audiocodes, Ribbon)
  • VoIP: SIP and RTP
  • Traffic analysis with Wireshark
  • Networking and security: firewall, NAT and troubleshooting
  • Power BI: data modeling, DAX and Power Query
  • Power BI Service Administration: workspaces, RLS and datasets
  • Data integration from APIs, databases and Excel
  • Systems monitoring
  • C1 level of English

Nice to have

  • Valuable: advanced performance optimization in Power BI, data governance best practices and experience in global corporate environments

Pay & benefits

What you'll get

  • 23 vacation days
  • Exclusive discounts at Fnac, theater, cinema, Booking, and more
  • Flexible compensation: meal vouchers, medical insurance, childcare... all deductible from personal income tax
  • "Refer a friend" program with a bonus if you recommend a candidate who joins
  • We provide you with all the necessary equipment to work
  • Continuous training: online platform and official certifications
  • Dynamic environment with learning opportunities
  • Inclusive company culture, with a focus on well-being and professional development

The role

What you'll do

  • Deploy Microsoft Teams as a corporate telephony solution in global sites
  • Implement and maintain Genesys Cloud for the Customer Contact Center
  • Manage telephony changes: moves, expansions, migrations and technological evolutions
  • Manage incidents and act as an escalation point, providing second and third-level support
  • Analyze call flows, SIP/RTP traces and network problems with Wireshark
  • Administer SBCs and IP telephony devices and monitor telecommunications platforms
  • Document and standardize operating procedures
  • Collaborate with global teams on deployments and incidents
  • Develop and maintain dashboards and reports in Power BI
  • Administer Power BI Service: workspaces, datasets, permissions and governance
  • Optimize data models and integrate diverse sources
  • Define analytical requirements with technical and business teams

How you'll work

  • Remote modality, preferably in Barcelona, no travel
  • Schedule Monday to Friday from 9:00 to 18:00, no shifts or on-call duties, with possible planned interventions

About Experis España

Experis is a global technology services and resourcing company and the IT consulting brand of ManpowerGroup, with more than 25 years of experience in information technologies. It presents itself as a world leader in technology projects, delivering end-to-end services to enable its clients' digital transformation.

Its services span business transformation, cloud and infrastructure, SAP and enterprise applications, and IT selection and headhunting, complemented by Experis Academy training programs developed with IT companies and educational institutions. The company reports more than 50,000 consultants worldwide.

Industry
IT Recruitment
Employees
50,000
Website
experis.es

In their own words

About the company & team

Who are we?
At Experis, we are a company specialized in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure and Enterprise Applications.
Currently, we combine our technological solutions with the most in-demand skills in the market. Additionally, we provide specialized training associated with the aforementioned service lines.
We have a workforce of more than 1,800 specialized IT professionals in Spain and an international presence in 54 countries.
What are we looking for?
At Experis, we are looking for a Microsoft Teams, Genesys Cloud and Power BI Corporate Telephony Specialist (m/f/x)
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