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CRM & Contact Center Integration Specialist (Salesforce + Genesys)

Madrid, Spain·Added 3 days ago

AXA

57 open roles

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

About the job

You'll most likely need Spanish to apply.This job was automatically translated to English, .


Lead the design, development, and evolution of technological solutions on the Salesforce platform (Sales and Service Cloud), with a special focus on integration with Contact Center platforms (Genesys Cloud) and other legacy systems of the company. Develop complex components, implement advanced business processes in customer service, sales, and marketing, and guarantee robust, scalable solutions aligned with strategic objectives.

What you'll do

  • Lead the design, development, and monitoring of projects on Salesforce, including complex components and integration with legacy systems (microservices, Python, MCP).
  • Implement complex business processes in customer service, sales, and marketing, guaranteeing their correct execution and maintenance.
  • Evolve and improve the integration between Salesforce and the Genesys Cloud Contact Center ecosystem, as well as with other platforms (portals, rating engines, DataLake).
  • Develop and maintain CTI (Computer Telephony Integration) solutions, voicebots, interaction recording systems, click2call, task loaders, and other advanced functionalities.
  • Collaborate with business teams to translate functional requirements into robust and scalable technical solutions.
  • Provide technical expertise in implementation projects and continuous improvement of Contact Center platforms.
  • Guarantee the quality, security, and scalability of the developed solutions.

What we're looking for

  • More than 5 years in development on the Salesforce platform, with mastery in:
    • APEX, Lightning Web Components (LWC), Flows, and Triggers.
    • Visualforce and Web Services (REST/SOAP).
    • Sales Cloud and Service Cloud.
  • More than 3 years in Salesforce integration projects with external systems, especially Contact Center, portals, rating engines (CPQ), or DataLake.

Nice to have

  • Minimum 2 years in implementation or integration of Contact Center platforms (especially Genesys Cloud).
  • Functional knowledge of Contact Center and development of CTI integrations.
  • Experience in Voicebot development.
  • Object-oriented programming languages: Java, VXML.
  • Willingness to train in Genesys Cloud.
  • Experience in the insurance sector.
  • Salesforce Marketing Cloud.
  • Workforce Management (WFM) systems.

Education & certifications

  • Degree in Computer Science, Telecommunications, or similar.

Languages

  • Intermediate-high level of English.

Technical knowledge

  • Integration architectures and microservices.
  • Security, scalability, and best practices in development.
  • Testing, CI/CD, and version control tools.

Skills

  • Technical leadership and ability to work in a team.
  • Effective communication with technical and business teams.
  • Results-oriented mindset and commitment to continuous improvement.
  • Proactivity and innovation in solving complex problems.

Additional information

AXA Spain is one of the most relevant Talent Centers for AXA, with over 3,000 employees working on local and international projects.

We are proud to have been awarded various certifications such as Top Employer and Top LinkedIn Company, thanks to our environment of development, diversity, and inclusion.

We work for the progress of society, protecting what matters. We create sustainable long-term value while protecting our clients, our economy, our environment, and society.

Here, you can grow professionally, work with flexibility, and be part of a team that drives change and innovation.

At AXA, we actively promote Diversity and Inclusion, offering equal opportunities. Possession of a disability certificate will be positively valued.

If you are looking for a place to make a difference, we look forward to seeing you at AXA Spain!

How they hire

2 steps2 interviews8–12 weeks in all

  1. Apply online

  2. Talk with recruiter

    With a recruiter

    An initial conversation with a recruiter.

  3. Interview

    With hiring manager and key stakeholders

    Meet the hiring manager and the key stakeholders you would work with.

  • AXA aims to respond within two weeks of receiving an application.
  • AXA UK adds tasks or presentations for many roles, psychometric tests for some, and a background check before the start date.

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