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CRM & Contact Center Integration Specialist (Salesforce + Genesys)

On-site in Madrid·Added 1 month ago (last checked 2 Nov)

AXA

69 open roles

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Our summary

Work mode
On-site, Madrid
English
Required
Experience
5+ years
Education
University degree

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • More than 5 years in development on the Salesforce platform, with mastery in:
    • APEX, Lightning Web Components (LWC), Flows, and Triggers.
    • Visualforce and Web Services (REST/SOAP).
    • Sales Cloud and Service Cloud.
  • More than 3 years in Salesforce integration projects with external systems, especially Contact Center, portals, rating engines (CPQ), or DataLake.

Nice to have

  • Minimum 2 years in implementation or integration of Contact Center platforms (especially Genesys Cloud).
  • Functional knowledge of Contact Center and development of CTI integrations.
  • Experience in Voicebot development.
  • Object-oriented programming languages: Java, VXML.
  • Willingness to train in Genesys Cloud.
  • Experience in the insurance sector.
  • Salesforce Marketing Cloud.
  • Workforce Management (WFM) systems.

Education & certifications

  • Degree in Computer Science, Telecommunications, or similar.

Languages

  • Intermediate-high level of English.

The role

Lead the design, development, and evolution of technological solutions on the Salesforce platform (Sales and Service Cloud), with a special focus on integration with Contact Center platforms (Genesys Cloud) and other legacy systems of the company. Develop complex components, implement advanced business processes in customer service, sales, and marketing, and guarantee robust, scalable solutions aligned with strategic objectives.

What you'll do

  • Lead the design, development, and monitoring of projects on Salesforce, including complex components and integration with legacy systems (microservices, Python, MCP).
  • Implement complex business processes in customer service, sales, and marketing, guaranteeing their correct execution and maintenance.
  • Evolve and improve the integration between Salesforce and the Genesys Cloud Contact Center ecosystem, as well as with other platforms (portals, rating engines, DataLake).
  • Develop and maintain CTI (Computer Telephony Integration) solutions, voicebots, interaction recording systems, click2call, task loaders, and other advanced functionalities.
  • Collaborate with business teams to translate functional requirements into robust and scalable technical solutions.
  • Provide technical expertise in implementation projects and continuous improvement of Contact Center platforms.
  • Guarantee the quality, security, and scalability of the developed solutions.

Technical knowledge

  • Integration architectures and microservices.
  • Security, scalability, and best practices in development.
  • Testing, CI/CD, and version control tools.

Skills

  • Technical leadership and ability to work in a team.
  • Effective communication with technical and business teams.
  • Results-oriented mindset and commitment to continuous improvement.
  • Proactivity and innovation in solving complex problems.

Why join AXA Spain

AXA Spain is one of the most relevant Talent Centers for AXA, with over 3,000 employees working on local and international projects.

We are proud to have been awarded various certifications such as Top Employer and Top LinkedIn Company, thanks to our environment of development, diversity, and inclusion.

We work for the progress of society, protecting what matters. We create sustainable long-term value while protecting our clients, our economy, our environment, and society.

Here, you can grow professionally, work with flexibility, and be part of a team that drives change and innovation.

At AXA, we actively promote Diversity and Inclusion, offering equal opportunities. Possession of a disability certificate will be positively valued.

If you are looking for a place to make a difference, we look forward to seeing you at AXA Spain!

Hiring process

2 steps2 interviews8–12 weeks in all

  1. Apply online

  2. Talk with recruiter

    With a recruiter

    An initial conversation with a recruiter.

  3. Interview

    With hiring manager and key stakeholders

    Meet the hiring manager and the key stakeholders you would work with.

  • AXA aims to respond within two weeks of receiving an application.
  • AXA UK adds tasks or presentations for many roles, psychometric tests for some, and a background check before the start date.

About AXA

AXA is a multinational insurance and asset management group headquartered in Paris, France. It is one of the world's largest insurance companies, operating across property, casualty, life, savings, and health insurance, with a strong presence in Europe, Asia, and the Americas. The group employs over 140,000 people and serves millions of clients globally, positioning itself as a leader in insurance and risk management.

In Spain, AXA operates as AXA España, with its main offices in Madrid and Barcelona, and a significant workforce across the country. The company is known for its focus on digital transformation, data-driven decision-making, and innovation in insurance products. For international professionals, AXA Spain offers a multicultural environment, opportunities in areas like AI, cybersecurity, data science, and underwriting, and a strong commitment to employee development and flexible working arrangements.

Industry
Insurance
Founded
1985
Employees
100,000+
Headquarters
Paris, France
In Spain
Madrid, Barcelona

Good to know if you are moving

  • AXA Spain has offices in Madrid and Barcelona, with a significant number of roles in technology, data, and cybersecurity, making it a good fit for international tech professionals.
  • The company offers a multicultural work environment, with English often used as a working language in many global and technical roles.
  • AXA provides strong internal mobility opportunities, allowing employees to move between Spain and other global offices.
  • Spain is a key market for AXA, with a large local workforce and a growing focus on digital innovation and AI.
  • The company offers competitive benefits, including flexible working arrangements and professional development programs.
All open roles at AXA

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