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CRM & Contact Center Integration Specialist (Salesforce + Genesys)

On-site in Madrid·Added 1 month ago (last checked 2 Nov)

AXA Spain

62 open roles

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Our summary

Work mode
On-site, Madrid
Contract
Permanent
English
Required
Experience
5+ years
Education
University degree

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • More than 5 years in development on the Salesforce platform, with mastery in:
    • APEX, Lightning Web Components (LWC), Flows, and Triggers.
    • Visualforce and Web Services (REST/SOAP).
    • Sales Cloud and Service Cloud.
  • More than 3 years in Salesforce integration projects with external systems, especially Contact Center, portals, rating engines (CPQ), or DataLake.

Nice to have

  • Minimum 2 years in implementation or integration of Contact Center platforms (especially Genesys Cloud).
  • Functional knowledge of Contact Center and development of CTI integrations.
  • Experience in Voicebot development.
  • Object-oriented programming languages: Java, VXML.
  • Willingness to train in Genesys Cloud.
  • Experience in the insurance sector.
  • Salesforce Marketing Cloud.
  • Workforce Management (WFM) systems.

Education & certifications

  • Degree in Computer Science, Telecommunications, or similar.

Languages

  • Intermediate-high level of English.

The role

Lead the design, development, and evolution of technological solutions on the Salesforce platform (Sales and Service Cloud), with a special focus on integration with Contact Center platforms (Genesys Cloud) and other legacy systems of the company. Develop complex components, implement advanced business processes in customer service, sales, and marketing, and guarantee robust, scalable solutions aligned with strategic objectives.

What you'll do

  • Lead the design, development, and monitoring of projects on Salesforce, including complex components and integration with legacy systems (microservices, Python, MCP).
  • Implement complex business processes in customer service, sales, and marketing, guaranteeing their correct execution and maintenance.
  • Evolve and improve the integration between Salesforce and the Genesys Cloud Contact Center ecosystem, as well as with other platforms (portals, rating engines, DataLake).
  • Develop and maintain CTI (Computer Telephony Integration) solutions, voicebots, interaction recording systems, click2call, task loaders, and other advanced functionalities.
  • Collaborate with business teams to translate functional requirements into robust and scalable technical solutions.
  • Provide technical expertise in implementation projects and continuous improvement of Contact Center platforms.
  • Guarantee the quality, security, and scalability of the developed solutions.

Technical knowledge

  • Integration architectures and microservices.
  • Security, scalability, and best practices in development.
  • Testing, CI/CD, and version control tools.

Skills

  • Technical leadership and ability to work in a team.
  • Effective communication with technical and business teams.
  • Results-oriented mindset and commitment to continuous improvement.
  • Proactivity and innovation in solving complex problems.

Hiring process

2 steps2 interviews8–12 weeks in all

  1. Apply online

  2. Talk with recruiter

    With a recruiter

    A first chat with your recruiter.

  3. Interview

    With hiring manager and key stakeholders

    An interview with the hiring manager and other key stakeholders you will work with. Candidates typically meet two to four people for up to an hour each, depending on the role.

  • AXA aims to reply within 2 weeks of receiving an application; this may be a system-generated email.
  • Case studies, online tests or language tests can be required for some positions.
  • The stated 8-12 weeks run from application to start date, not to offer.

About AXA Spain

AXA is a multinational insurance group headquartered in Paris, France, operating in the fields of property, casualty, life, savings, and health insurance. With over 90 million customers worldwide and a strong presence in Europe, AXA is one of the largest insurance brands globally. In Spain, AXA operates as AXA Spain, offering a wide range of insurance products and services, and is a significant player in the Spanish insurance market.

AXA Spain has its main offices in Madrid and Barcelona, with a strong focus on digital transformation, data, and AI. The company is actively hiring for roles in technology, data science, cybersecurity, and business management, making it an attractive employer for international professionals. AXA offers a multicultural work environment, opportunities for career growth, and a commitment to innovation and sustainability.

Industry
Insurance
Founded
1985
Employees
50,000–100,000
Headquarters
Paris, France
In Spain
Madrid, Barcelona

Good to know if you are moving

  • AXA Spain offers roles in English and Spanish, with many technical positions open to international candidates.
  • The company has a strong focus on digital transformation, with many roles in AI, data, and cybersecurity.
  • AXA provides global mobility opportunities, allowing employees to work across different countries.
  • Spain offices are located in Madrid and Barcelona, both major hubs for international professionals.
  • AXA is committed to diversity and inclusion, with programs supporting international hires.

In their own words

About the company & team

AXA Spain is one of the most relevant Talent Centers for AXA, with more than 3,000 employees working on local and international projects. 

We are proud to have been awarded various certifications such as Top Employer and Top LinkedIn Company, thanks to our environment of development, diversity, and inclusion. 

We work for the progress of society by protecting what matters. We create sustainable long-term value while protecting our customers, our economy, our environment, and society.  

Here, you will be able to grow professionally, work with flexibility, and be part of a team that drives change and innovation. 

At AXA, we actively promote Diversity and Inclusion by offering equal opportunities. Possession of a disability certificate will be positively valued.   

If you are looking for a place to make a difference, we look forward to seeing you at AXA Spain!

All open roles at AXA Spain

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